What are the responsibilities and job description for the Collections Specialist position at Bellamy & Schultz, PLLC?
We are a small real estate law firm seeking someone who is a team player, detail oriented, and hard working. Our North Austin office offers a collaborative and lively atmosphere conducive to the success and well-being of all our team members. We offer excellent benefits and the opportunity for rapid advancement.
Responsibilities
- Receive and initiate debt collection calls and emails
- Produce account analyses for debtor payment plan options
- Correspond with team lead and client regarding debt collection options
- Record communications and payment plans in law firm database
- Monitor and review accounts for payment compliance
- Maintain communication with debtor throughout the payment plan process
- Create and draft procedures and templates to streamline office productivity
- Billing in law firm financial database management system
Qualifications
- Overcome stalls and objections and suggest money sources for payment
- Ability to adjust to changes and learn quickly
- Self-starter who shows initiative
- Strong oral and written communication skills
- Detail-oriented and highly organized
- Efficient prioritization of work
- Proficient computer skills (Word, Excel, Outlook and Google Docs)
- Work well under pressure and meet deadlines
- Strong oral and written communication skills
- Must be able to maintain composure during tense situations
Preferred Skills
- Knowledge of fair debt collections rules and regulations
- Debt Collection experience
- Proficient math skills
- Call center experience
- Bilingual / Spanish Speaker
Benefits
- Matching 401(k)
- 100% Company paid, $0 deductible, $0 copay health insurance
- Dental and Vision insurance
- Company paid life insurance
- Free Telehealth
- PTO and Holidays
- Bonuses