What are the responsibilities and job description for the Supervisor – Lease Servicing position at Bellco Credit Union?
Application deadline is 5 days after the date the role was posted.
Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.
Supervisor – Lease Servicing
LOCATION: Corporate DIVISION: CMXO
FUNCTION DESCRIPTION:
The Supervisor – Lease Servicing, will oversee the Consumer Lease Servicing staff to meet the day-to-day workflow providing guidance, ongoing training, research and managing of the workflow, while providing exceptional service. Lease Servicing would include general servicing activities presented by internal/external members and third parties, including monthly sales tax (escrow) processing, remittance and reconciliation, lien status and release of perfected titles at time of payoff. This position will work in collaboration with other departments and partners.
ORGANIZATIONAL RELATIONSHIPS:
Reports to: Senior Manager, Consumer Servicing
Supervises: Consumer Lease Servicing Staff
Contacts: All levels of credit union employees, internal and external auditors, and vendors.
QUALIFICATIONS/REQUIREMENTS:
Experience:
Skills:
1. Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments while holding staff accountable to standards.
2. Monitors activities associated with Consumer Servicing. Monitoring includes Lease Tax updates, Insurance Claim vendors, as well as the day-to-day relationships, setting and defining of priorities, and establishing and monitoring service delivery, productivity, and quality standards.
3. Ensure compliance with regulatory, and Agency requirements including but not limited to SCRA, Fair Credit Legislation, and CFPB.
4. Ensure accuracy and completion of activities associated with the processing of all consumer loan functions to include auto leases, title work, sales tax, regulatory, state specific DMV etc within acceptable turnaround times
5. Support team’s productivity and results to maintain and meet established team & department SLAs as well as prepare recurring and special reports of lending information to various departments within the credit union.
6. Contribute to compliance, auditing, and other organization-wide initiatives while overseeing risk management through quality control monitoring, reporting, and effective self-testing.
7. Monitor team and provide support ensuring timely completion of daily assignments and reporting. Work with internal operations areas to ensure all general ledger reconciliation items are identified and resolved.
8. Ensure employment needs are met including onboarding, time reporting, annual performance evaluations, scheduling, training, and motivation.
9. Ensure member satisfaction within all loan channels and points of contact with frontline and back office staff to deliver exceptional member experience.
10. Report vendor performance and service standards to management team as necessary.
11. May lead/serve/consult on cross functional project teams.
12. Regular and punctual attendance.
Management retains the discretion to add to or change the duties of the position as business need dictates.
WORKING CONDITIONS:
Office environment.
Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
Exempt branch roles may earn quarterly bonuses for production and team goals.
Exempt non-branch management roles may be eligible for an annual managerial bonus.
Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.
Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.
Supervisor – Lease Servicing
LOCATION: Corporate DIVISION: CMXO
FUNCTION DESCRIPTION:
The Supervisor – Lease Servicing, will oversee the Consumer Lease Servicing staff to meet the day-to-day workflow providing guidance, ongoing training, research and managing of the workflow, while providing exceptional service. Lease Servicing would include general servicing activities presented by internal/external members and third parties, including monthly sales tax (escrow) processing, remittance and reconciliation, lien status and release of perfected titles at time of payoff. This position will work in collaboration with other departments and partners.
ORGANIZATIONAL RELATIONSHIPS:
Reports to: Senior Manager, Consumer Servicing
Supervises: Consumer Lease Servicing Staff
Contacts: All levels of credit union employees, internal and external auditors, and vendors.
QUALIFICATIONS/REQUIREMENTS:
Experience:
- Minimum 2 years’ experience in leadership roles.
- 4 years’ experience required working in a financial services lending capacity and Consumer Loan Servicing specific to loan administration activities (leasing, titles, maintenance, reconciliation and reporting).
- Knowledge of consumer lending with an understanding of Bellco’s servicing guidelines, general knowledge of loan operating systems, strong working knowledge of DNA.
Skills:
- Must possess strong communication, organizational, presentation, member service and interpersonal skills.
- Make sound decisions based upon department procedures, company policies, knowledge, government agencies and experience.
- Ability to multi-task in a fast-paced environment, while still being detailed and results oriented.
- Demonstrates strong analytical/problem solving and time-management skills
- Strong PC skills to include Microsoft Word, Excel, Consumer and real estate origination and servicing systems
- Knowledge of Bellco’s front-line systems
- Ability to manage and motivate employees and encourage group participation as well as individual growth
1. Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments while holding staff accountable to standards.
2. Monitors activities associated with Consumer Servicing. Monitoring includes Lease Tax updates, Insurance Claim vendors, as well as the day-to-day relationships, setting and defining of priorities, and establishing and monitoring service delivery, productivity, and quality standards.
3. Ensure compliance with regulatory, and Agency requirements including but not limited to SCRA, Fair Credit Legislation, and CFPB.
4. Ensure accuracy and completion of activities associated with the processing of all consumer loan functions to include auto leases, title work, sales tax, regulatory, state specific DMV etc within acceptable turnaround times
5. Support team’s productivity and results to maintain and meet established team & department SLAs as well as prepare recurring and special reports of lending information to various departments within the credit union.
6. Contribute to compliance, auditing, and other organization-wide initiatives while overseeing risk management through quality control monitoring, reporting, and effective self-testing.
7. Monitor team and provide support ensuring timely completion of daily assignments and reporting. Work with internal operations areas to ensure all general ledger reconciliation items are identified and resolved.
8. Ensure employment needs are met including onboarding, time reporting, annual performance evaluations, scheduling, training, and motivation.
9. Ensure member satisfaction within all loan channels and points of contact with frontline and back office staff to deliver exceptional member experience.
10. Report vendor performance and service standards to management team as necessary.
11. May lead/serve/consult on cross functional project teams.
12. Regular and punctual attendance.
Management retains the discretion to add to or change the duties of the position as business need dictates.
WORKING CONDITIONS:
Office environment.
Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
Exempt branch roles may earn quarterly bonuses for production and team goals.
Exempt non-branch management roles may be eligible for an annual managerial bonus.
Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.
