What are the responsibilities and job description for the Director of Food and Beverage position at Belle of Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Flex Time Off
- Company Paid Holidays
DIRECTOR OF FOOD AND BEVERAGE
The Director of F&B sets the properties standard for providing exceptional customer service within all F&B outlets. A smile, kindness, courtesy, and advanced industry knowledge are all pre-requisites of the job. This leadership role is responsible for team building, driving sales, guest experience, upkeep of the facility, and delivering a quality overall product. Responsible for performing all duties according to the Queen Casino’s policies, procedures and Internal Controls, and for providing a safe, clean, environment for patrons and team members.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.
- Ensures positive and informative pre-shifts are taking place in all outlets. Keep our team informed and engaged in their daily operations.
- Ensure consistent high-quality service to all our team members and guests.
- Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
- Provide hands-on leadership to F&B department.
- Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
- Ensures the lighting, entertainment, furniture, and equipment are all at their best and the outlets are well stocked and maintained.
- Supervise inventories and estimate food and beverage costs.
- Work with the Executive Chef and the Catering Sales Manager with meeting catering goals, creating event menus, and price buildout.
- Communicate regularly with purchasing department regarding supply inventory.
- Develop and manage the departmental budget, including capital expenditures.
- Monitor staffing levels to ensure budgetary compliance.
- Recruits, manages, schedules, hires, trains, and develops the departments team members and managers.
- Ensure direct reports receive constructive coaching sessions either formal or informal as needed.
- Manage escalated guest service issues appropriately and discreetly.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
- Interact well with others and be a positive influence on team member morale.
- Immediately handle and report any safety hazards, problems, or maintenance issues in the appropriate manner.
- Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays.
QUALIFICATIONS
- 5 years restaurant experience within the casino or hospitality industry, preferred.
- 5 years leadership experience, required.
- High School Diploma/GED, required.
- Must be able to work Weekends, Nights, and Holidays
- Able to effectively communicate in English via verbal and written.
- Must be able to obtain and maintain a state Gaming License
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
