What are the responsibilities and job description for the In Room Dining Server position at Belle of Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages
- Paid Time Off
In Room Dining Server
An In Room Dining Server provides top quality and timely guest service and to ensure that guests have a favorable in room dining experience. In addition, providing outstanding guest service to internal and external guests.
ESSENTIAL FUNCTIONS
- Take hotel guests’ drink and food orders. Must be 18 years of age to serve alcoholic beverages.
- Present featured food offerings to patrons and answer questions about food items, making recommendations upon request.
- Assemble guest food and beverage orders in an accurate and timely manner.
- Deliver guest orders to their hotel room in a timely manner.
- Sweep hotel floors for service ware and return to kitchen.
- Ensure workstation is properly stocked, clean and IRD service tables are set up.
- Accurately and timely close guests checks and ensure proper room number and signature is recorded.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Perform other duties as assigned or reasonably requested by any member of management.
QUALIFICATIONS
- A high school diploma or GED equivalent is required.
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer
