What are the responsibilities and job description for the Veteran Services Specialist (FWS/VA Work Study/Student Worker) position at Bellevue University?
Primary Function: The Federal Work Study assigned to the Military Veteran Service Center (MVSC) will work directly with the Manager and Director in order to maintain efficient and effective daily operations at the MVSC facility. The Federal Work Study personnel will serve as a front-line representative of the MVSC by doing and performing a range of tasks to support its internal services and Veteran related campus activities.
Essential Functions:
Customer Service
- Serve Veterans by greeting, welcoming, directing and announcing them appropriately
- Answer, screen and forward any incoming phone calls while providing basic information and resource to Veteran students
- Maintain security by following procedures and controlling access (monitor visitor kiosk, escort as necessary) in the MVSC
- Assist in room preparation for Veteran related meetings, clinics, and seminars hosted by the MVSC on campus
Mentor
- Provide one-on-one support to Veteran students through dissemination of general information regarding Veteran benefits and/or services
- Assist VSOC in delivering VA information, assistance, activities, and outreach to current Veteran students and those using VA Benefits
- Bellevue University Veteran Services
- Provide assistance to Veteran student population via phone, email, or in person
- Perform other duties such as filing, photocopying, collating, and faxing Veteran related documents.
Employment Coordinator
- Assist MVSC Manager in identifying veteran employment opportunities
- Keep all employment opportunities and materials posted on the bulletin board current.
- Volunteer Coordinator
- Assist MVSC Manager in identifying veteran related volunteer activities on campus or in the community that our students can support.
- Keep all volunteer opportunities and materials posted on the bulletin board current
Marginal Duties and Responsibilities:
- Perform other task as assigned to support Veteran services at Bellevue University
- Participate in the planning and delivery of Veteran student services and programs
- Qualifications/Skills:
- Strong verbal, written, and interpersonal communication skills required
- Effective time management, critical thinking, ability to multi-task and problem-solving skills are required.
- Excellent customer service orientation to establish and maintain collaborative partnerships with Veteran students.
- Proficiency using MS Office products required
Working Conditions:
- Strong Work Study personnel have frequent face-to-face, on-line, phone, video, email, or other digital media contact with students.
- Work Study personnel work in an open office environment
- The professional behavior of Work Study personnel has a direct impact on Bellevue University's reputation and therefore must adhere to the university's code of ethical conduct.
- Weekend or holiday work will not be required
- Appropriate attire to represent Bellevue University as you serve students and guests.
NOTE: The statements above are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at www.bellevue.edu/student-support/consumer-information/consumer-information, provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University’s Annual Security and Fire Safety Report (ASR), found at www.bellevue.edu/student-support/consumer-information/pdfs/annual-safety-report.pdf, provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-557-7028. In addition to this, Bellevue University is an Equal Opportunity Employer.
