Patient Concierge/Front Desk

Job Summary:

Whatcom Eye Surgeons is a progressive ophthalmic medical and surgical practice, we are searching for a Patient Concierge to add to our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

Responsibilities:

• Provide a great patient experience by offering personalized service during the patient registration process including greeting the patient, collecting and/or updating demographic and financial information, and collecting co-pays.
• Provide excellent customer service in all interactions with patients and visitors, assist in the completion of various documents and patient paperwork, and effectively manage dynamic or escalated patient encounters.
• Schedule all provider appointments. Ensure pre-certifications/ prior authorizations are received and interpreters are obtained when necessary.
• Collect and make changes for payments received, a complete receipt for the patient and follow the appropriate paperwork to complete the transaction.
• Prepares and maintains for completion and accuracy electronic medical charts/records, forms, registration materials, and other related documents according to the company policies and procedures.
• Assures compliance with all HIPAA regulations concerning the use, retrieval, storage, and sharing of medical records.
• Maintain flexibility, and perform other duties as required.

• Proficiency with Microsoft Office products, G-Suite, and Windows environment.
• Demonstrate excellence in communication skills and ability to convey ideas and information, verbally and in writing
• Strong organization skills, attention to detail, and problem-solving are required to perform this role.
• Demonstrated skills in problem-solving, time management, and adaptability to a changing environment.
• Demonstrated ability to handle multiple tasks simultaneously.

Education and Experience:

• High School diploma or equivalent.
• One (1) year of general office experience, healthcare setting preferred.

Benefits:

• Competitive Salary $19 - $23
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company Paid Life Insurance
• Generous PTO/Holiday
• EEO Statement