What are the responsibilities and job description for the Expeditor/Dispatcher position at Bellows Plumbing, Heating, Cooling & Electrical?
Bellows Plumbing, Heating, Cooling and Electrical is actively searching for a highly motivated and energetic Expeditor.
The position is part of the dispatching team but and will manage the the work flow from procurement to final installation. The candidate Must be able to utilize creative thinking, strategic planning skills and teamwork to ensure customer commitments and on time delivery. The ideal candidate will be able to enthusiastically rise to a challenge and coordinate a complex schedule that is very dynamic and always subject to change. We're looking for someone who provide informal leadership and make quick decisions, but who can also work as part of a team to ensure we are providing the best customer service possible.
Primary responsibilities include:
- Schedules installs and service work
- Maximizes schedule for efficiency, geography
- Prioritizes emergencies
- Though advanced planning and communication works with various department to eliminate issues
- Make outbound calls to customers to schedule appointments and installs
- Provide support and effectively communicate job information to field technicians and installers
Qualifications:
- HVAC or Plumbing dispatch experience preferred
- Customer service experience preferred
- Able to work independently with minimal supervision
- Excellent influencing and negotiating skills
- Ability to interact well with all employees and perform as a team player
- Possess excellent communication skills and maintain a pleasant, friendly demeanor
- Possess strong attention to detail and able to multi-task
- Have strong computer and tech ability. Computer and various software applications are used throughout the day.
- Must be a fast learner with new technology and software applications
We are Bellows Plumbing, Heating, Cooling an Inc. 5000 Fastest Growing Company for five years, six time 'Best of Santa Cruz' winner. We care about our customer and we care about our team. Come work for a company that respects its employees for their individual talents and abilities! We are looking for amazing people to join our team. Check us out at www.bellowsservice.com.
Bellows Plumbing, Heating, Cooling & Electrical is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
