Assistant Property Manager II

Description

Salary: Non-Exempt, $27.12 - $39.31/hour, depending on experience. 

Who We Are: Established in 1980 with a vision to create urban housing opportunities, Bellwether Housing has been a trailblazer in transforming lives. By breaking down housing barriers, we've empowered individuals and families, especially those from marginalized communities. As we continue to make a lasting impact, we're embarking on an ambitious mission to build and acquire 2,500 homes by 2025. This is your opportunity to be part of our dynamic team and help shape the future of affordable housing! 

Position Overview: The Assistant Property Manager II supports the Property Manager in the day-to-day management of the building including rent collection, marketing, leasing, resident relations, and maintenance of the property while also promoting a “sense of community” among residents with activities and services, working to solve problems and facilitate a responsible and positive community. This role requires collaboration, teamwork, flexibility, and a positive attitude while providing excellent customer service to our applicants at the Graham/Terry & Tate Mason Apartments.

Work Schedule: Onsite, Monday - Friday, 8:00 am - 4:30 pm. The final schedule is to be determined by the supervisor.  

Your Impact:  

• Provide professional, responsive, unbiased, caring, and knowledgeable interaction with applicants and current residents. 
• Always seek to resolve complaints or client concerns, treating all parties in a respectful and helpful manner, regardless of their behavior. 
• Process knowledge of Bellwether policies, landlord/tenant law, fair housing laws, and property management software procedures. 
• Maintain confidentiality of applicant and tenant information. 
• Assist residents with SHA paperwork, reviewing for accuracy before submitting to SHA on their behalf. 
• Maintain accurate files set up, filing, and archiving of tenant files, including maintaining an accurate tenant contact list. 
• Create a sense of community among residents, coordinating and engaging in regular events. 
• Post ads for vacancies, track all traffic at the property and update application status reports as directed. Work with the Property Manager and Regional Manager to develop marketing strategies and implementation. 
• Answer inquiry calls, conduct thorough pre-screening for eligibility, and determine units for which applicants qualify. 
• Collaborating with the Resident Services staff, maintaining relationships with partnership agencies regarding set aside units, initiating contact on vacancies, assisting with client application process, and communicating residency issues with current clients. 
• Collaborate with the Facilities Management to coordinate work orders, preventative maintenance, and unit turnover work. 
• Schedule application intake appointments for prospects. Assist applicants in accurately completing rental applications and supporting documentation. 
• Take the lead role in recertification paperwork. Issuing monthly notices, setting recertification appointments for full certifications, and working with the Property Manager to issue 10-day notices for non-compliance, when necessary.   
• Coordinate with applicant regarding move-in date, time, and move-in costs.  
• Prepare and complete move-in lease documents, collect move-in payments, and establish resident accounts in property management software. Set up SCL accounts and ensure welcome bags are in the unit. 
• Manage, maintain, and update the resident parking roster and contact information. 
• Maintain and order adequate office supplies, ensuring that storage rooms are kept organized and sufficiently stocked with necessary supplies. 
• Work collaboratively with supervisor, providing information and updates on challenges and seeking input and direction. 
• Attend staff, ad hoc, and all staff meetings as instructed. 
• Represent Bellwether as an ambassador to the communities and neighborhoods in which Bellwether is involved. 
• Other duties as assigned. 

Requirements

 Who You Are:  

• One year prior work experience in apartment leasing or high-volume customer service role. 
• Experience in Low Income Housing Tax Credit (LIHTC) programs or similar. 
• Excellent written and verbal communication skills. 
• Highly organized and strong attention to detail, capable of taking personal initiative in a project as needed, making sure all work is completed and of high quality. 
• Always exercise discretion and confidentiality with applicants and residents. 
• Exceptional customer service aptitude, including problem-solving skills and the ability to respond quickly and tactfully to customer requests. 
• Ability to work independently and as part of a team. 
• Experience working with Microsoft Office 365 user applications. 
• Experience working with Yardi or equivalent property management software. 
• Prior apartment management or leasing experience in the property management industry. 
• Experience leasing in low-income housing tax credit properties. 
• Experience in fair housing and local landlord/tenant law. 
• Completion of WSHFC Fundamentals and Advanced training workshops. 
• Experience with Seattle Housing Authority Section 8 Project and Tenant Based programs. 
• Experience working with Yardi or equivalent property management software. 
• Demonstrated ability to build effective partnerships with community constituencies and social service agencies. 
• Experience working with social service programs for diverse populations and making referrals as appropriate. 
• High school diploma or GED (equivalent education and experience may be substituted for the state requirements). 

What We Offer: Bellwether Housing is your platform for growth, empowerment, and purpose. When you join our team, you will receive: 

• Competitive compensation accompanied by a generous benefits package. 
• Medical, dental, and vision insurance. 
• A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future 
• Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year. 
• An ORCA Transit Pass to navigate the city with ease. 
• Up to 27 paid days off in your first year and 8 paid office closure days. 
• The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities. 

At Bellwether Housing, you will elevate your career in a role that's as rewarding as it is impactful, where you’ll be part of a movement that is helping shape the future of affordable housing in Seattle and where diversity, equity, and inclusion are the pillars of our success.  

Note: This role requires successful completion of a background check in accordance with Seattle’s Fair Chance Employment Ordinance. Bellwether Housing is an equal-opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants [and employees] by providing reasonable accommodations to people with disabilities.  

To request Reasonable Accommodation for the application or interview process please contact recruiting@bellwetherhousing.org. Bellwether Housing is dedicated to building a diverse, equitable, and inclusive workplace. We value having employees whose skills, experiences, and backgrounds reflect the populations we serve. We are committed to being an anti-racist organization while acknowledging we have a long way to go. You can learn more about our DEI work on our website.  

Salary : $27 - $39