What are the responsibilities and job description for the Concierge position at Belmont Park Village?
Something Extraordinary Every Day™
As our Concierge, you will surpass every guest’s aspirations, welcoming them and making their experience special from the moment they step into the Village. By demonstrating an inherent understanding of guest needs, you will gracefully deliver excellent standards in service and hospitality within the Village. We are currently recruiting for Arabic, French and Mandarin speakers.
What you will be doing
- Living the Value Retail Vision for “world class” Hospitality and Service, warmly welcoming guests to the Village and anticipating guests’ needs in an effortless manner
- Promoting our offerings including, but not limited to, valet parking, hands-free shopping and baggage drop
- Informing guests of brand promotions, unique activations and the Village’s added services, such as valet parking and baggage drop
- Assisting guests with their travel arrangements, as well as wider tourism and hospitality offerings, including booking live entertainment, sightseeing tours, cinema ticket and restaurant reservations
- Proactively providing feedback and suggestions on the delivery of Hospitality or our services, with enhancement of the guest experience always top of mind
What makes you special
Every colleague is an entrepreneur at heart and this drives our organizational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:
- A proven track record of exemplary success in Hospitality, Premium Customer/Guest Services or Tourism
- Fluency in English and one of the following languages: Mandarin, Arabic, French
- A high level of cultural sensitivity to guests from various international backgrounds and cultures
- Excellent interpersonal skills, engaging with both guests and colleagues with impact and influence
- Ability to prioritize and to adapt to change fluidly
There’s no one quite like us
The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:
- Authenticity - Always do the right thing
- Innovation - Think outside of the box
- Passion - Do what you love and love what you do!
- Critical Thinking - Challenge the obvious
- Vision - Be mission driven always
Why we’re exceptional
The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast-changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:
Looking after you: You’re entitled to 35 days of time off plus holidays and five sick days. We provide an amazing benefits' package including medical, dental, vision, flexible spending accounts, life insurance, generous short- and long-term disability. We also offer a generous 401(k) match, Employee Assistance Program, and additional ancillary benefits.
Treating you: We offer a very generous employee referral bonus.
Championing you: You’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.
Come and live your story with us
The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!
This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Belmont Park Village is an Equal Opportunity Employer and does not discriminate based on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, familial status, marital status, or status as a victim of domestic violence, arrest record or conviction record, or sincerely held practice of religion or any other characteristic protected by federal, state, local, or other law (“Protected Characteristics”).
