What are the responsibilities and job description for the Call Center Agent position at BeloForm Craft?
Company Description
About Us
At Beloform, we are committed to delivering high-quality customer service and tailored solutions for a wide range of clients across various industries. Our Atlanta-based team thrives in a fast-paced, goal-driven environment where communication and professionalism are key. We believe in the power of people and the importance of creating a supportive and rewarding work culture that promotes personal and professional growth.
Job Description
Job Description
We are seeking a reliable and detail-oriented Call Center Agent to join our growing customer service team. The ideal candidate will be responsible for answering inbound calls, providing accurate information, resolving customer issues, and maintaining a positive customer experience. This role requires excellent communication skills, strong problem-solving abilities, and a customer-first attitude.
Responsibilities
Qualifications
Benefits
About Us
At Beloform, we are committed to delivering high-quality customer service and tailored solutions for a wide range of clients across various industries. Our Atlanta-based team thrives in a fast-paced, goal-driven environment where communication and professionalism are key. We believe in the power of people and the importance of creating a supportive and rewarding work culture that promotes personal and professional growth.
Job Description
Job Description
We are seeking a reliable and detail-oriented Call Center Agent to join our growing customer service team. The ideal candidate will be responsible for answering inbound calls, providing accurate information, resolving customer issues, and maintaining a positive customer experience. This role requires excellent communication skills, strong problem-solving abilities, and a customer-first attitude.
Responsibilities
- Handle a high volume of inbound calls in a professional and efficient manner
- Provide accurate information about products and services
- Resolve customer concerns and escalate issues when necessary
- Maintain detailed and accurate call records using company systems
- Meet or exceed individual and team performance metrics
- Follow company protocols and maintain confidentiality of customer data
- Work collaboratively with other departments to ensure customer satisfaction
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor's degree is a plus)
- Previous call center or customer service experience preferred
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Ability to multitask and stay calm under pressure
- Proficient in using basic computer applications and call center software
Benefits
- Competitive annual salary ($45,000 - $55,000)
- Growth and career advancement opportunities
- Supportive team environment
- Paid training and development programs
- Health and dental insurance options
- Paid time off and holidays
Salary : $45,000 - $55,000
