What are the responsibilities and job description for the Customer Service Assistant position at BeloForm Craft?
Company Description
About Us
Beloform is a leading company in logistics and operations, dedicated to providing efficient and innovative solutions to our clients. We pride ourselves on fostering a dynamic and inclusive work environment where every employee has the opportunity to grow and excel in their career.
Job Description
Position Title: Customer Service Assistant
Department: Customer Support
Location: Las Vegas, NV
Employment Type: Full-Time
Job Summary:
We are seeking a dedicated and personable Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive exceptional support and assistance. Your primary focus will be addressing customer inquiries, resolving issues, and providing product or service information to foster trust and satisfaction.
Key Responsibilities:
Benefits:
About Us
Beloform is a leading company in logistics and operations, dedicated to providing efficient and innovative solutions to our clients. We pride ourselves on fostering a dynamic and inclusive work environment where every employee has the opportunity to grow and excel in their career.
Job Description
Position Title: Customer Service Assistant
Department: Customer Support
Location: Las Vegas, NV
Employment Type: Full-Time
Job Summary:
We are seeking a dedicated and personable Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive exceptional support and assistance. Your primary focus will be addressing customer inquiries, resolving issues, and providing product or service information to foster trust and satisfaction.
Key Responsibilities:
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, and company policies.
- Issue Resolution:
- Identify and troubleshoot customer issues, escalating complex problems to the appropriate department when necessary.
- Ensure timely follow-up to resolve customer concerns effectively.
- Feedback and Improvement:
- Gather customer feedback and share insights with the team to improve products and services.
- Stay up-to-date with company offerings, updates, and policies to provide accurate assistance.
- Collaboration:
- Work closely with team members and other departments to ensure seamless customer experiences.
- Participate in training sessions and team meetings to enhance knowledge and performance.
- High school diploma or equivalent (Bachelor’s degree is a plus).
- Excellent communication skills (verbal and written).
- Strong problem-solving and organizational abilities.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to remain calm and empathetic in challenging situations.
Benefits:
- Health, dental, and vision insurance.
- Paid time off and holiday benefits.
- Opportunities for career advancement and professional development.
- Supportive and inclusive team environment.
