What are the responsibilities and job description for the Customer Service Assistant position at BeloForm Craft?
Company Description
About Us
Beloform is a leading company in logistics and operations, dedicated to providing efficient and innovative solutions to our clients. We pride ourselves on fostering a dynamic and inclusive work environment where every employee has the opportunity to grow and excel in their career.
Job Description
Customer Service Assistant
Location: Saint Louis, MO
Job Type: Full-Time
About The Role
We are looking for a friendly and customer-focused Customer Service Assistant to join our team! In this role, you will be the first point of contact for our customers, ensuring they receive outstanding support and service. Your primary responsibilities will include assisting customers with inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities
Benefits:
About Us
Beloform is a leading company in logistics and operations, dedicated to providing efficient and innovative solutions to our clients. We pride ourselves on fostering a dynamic and inclusive work environment where every employee has the opportunity to grow and excel in their career.
Job Description
Customer Service Assistant
Location: Saint Louis, MO
Job Type: Full-Time
About The Role
We are looking for a friendly and customer-focused Customer Service Assistant to join our team! In this role, you will be the first point of contact for our customers, ensuring they receive outstanding support and service. Your primary responsibilities will include assisting customers with inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities
- Greet customers and provide excellent customer service in person, over the phone, and via email/chat.
- Assist with customer inquiries, complaints, and product/service information.
- Process orders, returns, and exchanges efficiently.
- Maintain accurate customer records and update databases as needed.
- Handle payments and transactions if required.
- Work collaboratively with other departments to resolve customer issues.
- Keep up-to-date with company policies, products, and services.
- Provide feedback and suggestions to improve customer experience.
- Strong communication and interpersonal skills.
- Ability to handle customer complaints and resolve issues professionally.
- Basic computer skills and familiarity with CRM software (preferred).
- Ability to work in a fast-paced environment and multitask.
- A positive attitude and willingness to learn.
Benefits:
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company matching.
- Paid time off, including vacation and sick leave.
- Opportunities for professional development and career advancement.
- Employee wellness programs.
