What are the responsibilities and job description for the Customer Service Associate position at Belstra Milling Company?
Customer Service Associate
Belstra Milling Company is a world-class feed manufacturing facility. Belstra is in search of a self-motivated, reliable, detail-oriented individual to work closely with our customers to help overcome and resolve, in the best way possible, any product and service questions or concerns customers may have. This individual will also be responsible for entering feed orders as customers call-in or email their order. Belstra Milling is committed to producing the highest quality, most nutritious feeds available. Additionally, as a proud certified Safe Feed/Safe Food facility, our manufacturing and quality assurance processes and standards exceed current industry regulations. This individual must work in compliance with all the company policies, local, state, and federal policies, laws, and regulations. Belstra offers competitive wages, insurance benefits, retirement plan, earned time off, clothing allowance, and paid holidays.
Job Duties and Responsibilities (included but not limited
- Receiving customer orders through various communication platforms
- Respond to phone calls regarding feed orders, feed questions, potential new customers, delivery quotes, etc.
- Address any customer inconveniences
- Correctly enter orders into a company-specific feed manufacturing program such as Feed Mill Manager and organize the delivery board to assist BMC Transport
- Maintaining accuracy and honesty in job functions
- Entering information into an Excel format
- Troubleshooting issues on past orders and changes
- Willingness to learn about our feed line in order to answer customer questions
- Maintain confidentiality of sensitive information
Skills and Requirements (included but not limited to):
- Familiarity with Microsoft Office Programs
- Ability to think ahead
- Ability to identify problems and find resolution
- Professional telephone etiquette
- Exceptional listening skills
- Exceptional time management skills
- Meticulous attention to detail
- Strong communication skills within and outside of our company
- Exceptional interpersonal skills
Education and Experience:
- High School Diploma or G.E.D. required
- Relevant certificate or Associate degree preferred, but not required
- Customer service experience – preferred but not required
- Agriculture background – preferred but not required
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Can you provide 3 professional references upon request?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Microsoft Office Programs: 1 year (Preferred)
- Agriculture Background: 1 year (Preferred)
Work Location: In person
