What are the responsibilities and job description for the Customer Service Representative I position at Beltmann Relocation Group?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.)
- Responsible for customer account retention through pro-active problem assessment and providing innovative solutions; talks with customers regarding contract, service charges and special handling requirements.
- Maintains current account profile list with appropriate discounts and special instructions that apply to the account.
- Maintain up to date knowledge of tariffs and contract carriage agreements.
- Gathers information from customers by phone or in person and provides information on logistics services; receives and registers orders or changes in service.
- Monitors shipments for driver assignment, destination services; communicates any shipment changes to dispatch and driver.
- Follows up with customers to inform on shipment status and to ensure customer satisfaction.
- Assist with complaints concerning invoicing or service rendered, referring complaints of service failures to designated departments for investigation.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
A professional, customer-sensitive attitude is required.
EXPERIENCE REQUIRED
- Associate’s degree from a two-year college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Must be proficient in the use of standard software packages, including Microsoft Office.
SKILLS
- Customer Service
- Verbal and written communication
- Organizational skills
- Interpersonal skills
- Attention to Detail
- Teamwork
- Time Management
- Technological aptitude
SUPERVISORY RESPONSIBILITIES
This role does not have any direct supervisory responsibilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk and sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
