Client Service Manager

BEM Systems, Inc. (BEM), an Aventia company, is a nationwide consulting firm, which provides comprehensive environmental services to federal, state, and local government agencies. Our areas of technical practice are focused on environmental planning and compliance, remediation, and water resources with a specialization in data visualization and data management software solutions. Our firm enjoys a distinguished reputation for client responsiveness and creative problem solving. As an employee-owned small business, we look for team players who demonstrate individual initiative and embrace new challenges.

Job Summary:

Are you driven by a passion for prioritizing customers and helping them achieve their business objectives?

Why You Want to Work Here:

As a dedicated advocate for our customers, we understand and represent their goals and priorities. By collaborating with internal teams, we ensure our customers receive maximum value from their investments in BEM products and services. The Customer Success role is pivotal for BEM, offering a challenging and rewarding opportunity for you.

To Contribute to Our Vision, You Will:

• Showcase Value: Demonstrate the advantages of adopting new releases, guiding customers through the upgrade process for successful implementation.
• Manage Critical Situations: Lead the management and resolution of complex critical issues.
• Customer Success Meetings: Conduct regular action plan meetings to provide updates and address any challenges affecting customer success.
• Develop Improvement Plans: Create plans to address areas of concern identified during customer meetings.
• Relay Requirements: Communicate customer requirements to the software development team.
• Lead Account Management: Coordinate meetings with sales and other internal stakeholders to develop strategies for long-lasting business relationships.
• Collaborate Cross-Functionally: Work with cross-functional team members to translate business needs and product requirements into new customer solutions.

You Are an Ideal Candidate If You:

• Experience: Have at least three years of experience in customer-facing roles, such as customer success, customer service, project management, technical pre-sales, or other technical consulting roles.
• Relationship Building: Can easily build relationships with C-level executives, administrators, end users, and other stakeholders.
• Educational Background: Hold a Bachelors degree in Technology, Business, Computer Science, or Engineering.
• Continuous Learning: Are curious and committed to continuous learning, investing in self-development and acquiring relevant skills to support customers.
• Challenge Seeker: View challenges as opportunities to learn and grow, and can motivate, influence, and inspire others.
• Technical Mastery: Excel at understanding technical concepts and use this knowledge to assist customers in their technology decisions.
• Energetic and Positive: Are energetic, driven, enthusiastic, and maintain a positive outlook.
• Proactive and Detail-Oriented: Are proactive, prioritize tasks effectively, and possess acute attention to detail.
• Self-Starter: Are creative and resourceful when helping customers, and can work independently.
• Communication Skills: Have impeccable verbal and written communication skills, including presentations.
• Software Proficiency: Are an expert in MS Office suite applications, familiar with Jira Service Management software, and Microsoft Power BI reporting services.

Compensation and Benefits

BEM offers a comprehensive and competitive compensation package with a starting annual salary based upon the experience and qualifications of the selected candidate. We offer a comprehensive benefits package including participation in our matching 401(k) Savings Plan along with comprehensive medical, dental and vision insurance coverage and a tuition reimbursement program. BEM provides excellent opportunities for long-term career growth and future skills development, as a member of our New Jersey-based team.