Shop Assistant Manager

JOB SUMMARY

The purpose of an Assistant Manager is to assist the General Manager (GM) in the daily operations of the scoop shop. This person should set a good and positive example by working as a member of the scoop line team performing a variety of duties, including but not limited to: scooping ice cream, handling cash, baking, cleaning, maintaining excellent customer service, and attending all team and shift manager meetings. This person should be a great resource for the team as an alternative to the GM if the GM is unavailable.

ESSENTIAL ROLES & RESPONSIBILITIES

• Aid in all day-to-day operations of the scoop shop, to include but not limited to: store and staff appearance, customer service, cleanliness, compliance with safety and operating standards
• Assist the GM with the interviewing and hiring process of new team members
• Provide assistance to the GM with consistent, and on-going, training of Team Members on all shop duties
• To include:
• orientation of shop,
• how-to of menu items,
• scooping weight and sizes,
• full completion of cake making (packing, flipping, decorating)
• Hold Team Members and Shift Managers accountable for their actions and job responsibilities
• Maintain established systems to ensure the accuracy of all register, cash transactions, and daily cash and sales summary reports
• Assist the GM in meeting and exceeding the performance goals of the shop
• Perform inventory checks as needed. Ensure all invoices are crosschecked with packing slips and advising the GM/owner of any discrepancies at that time
• Participate in creating agendas for, and attending, all team and shift manager meetings
• Participation in meetings with the GM/owner meetings, as well as Leadership Calls
• Learn all on-demands menus, update menus and hours, as needed
• Create standards of operations for preparing on-demand product
• Monitor and maintain compliance of all shop task lists
• Attend and participate in all performance evaluations for Team Members and Shift Managers
• Participation in planning and attending community, donation, and networking events
• Handle customer and team member concerns in the absence of a GM and/or Owner; escalate as necessary
• Ensure that all shop/equipment maintenance is done/up to date
• Taking and uploading social media posts as directed by the regional social media manager

NON-ESSENTIAL ROLES & RESPONSIBILITIES

• Perform related work as assigned

EXPERIENCE & COMPETENCIES

Required:

• Friendly, upbeat, and courteous—loves to have fun and put smiles on people’s faces!
• Honest and reliable
• Quality and customer-service driven
• 1 years of experience in a shift manager or similar role
• Relevant experience may be considered towards the experience requirement

Preferred:

• Experience in the food service or hospitality industry
• Knows, understands, and lives Ben & Jerry’s mission statement
• Loves ice cream!

WORK HOURS

• As determined by business needs in conjunction with the Owner
• Must be available nights, weekends, and/or holidays
• Flexibility is a must

TRAVEL & TRANSPORTATION

• Travel around the front range / other areas of Colorado as deemed necessary for events
• Must have reliable transportation
• If using your personal vehicle, must maintain a valid Driver’s License and state-mandated minimum level of insurance coverage

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Regular standing, walking, bending, twisting, crouching, reaching, and sitting associated with managing a typical retail shop environment throughout the day
• Able to lift up to 20 pounds periodically throughout the day
• Manual dexterity needed to scoop, mix, decorate and deliver product, use of office equipment and repair shop equipment

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Retirement plan

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Experience:

• Customer service: 1 year (Required)
• Management: 1 year (Required)

Ability to Commute:

• Fort Collins, CO 80524 (Required)

Ability to Relocate:

• Fort Collins, CO 80524: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $20