What are the responsibilities and job description for the CUSTOMER SUCCESS MANAGER position at Benchling?
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.
Come help us bring modern software to modern science.
ROLE OVERVIEW
Benchling believes in putting our customers at the center of everything we do. We strive to provide an exceptional experience for our customers and our users from the first touchpoint, through our implementations, and once they are live.
We take pride in our world-class renewal rates, and Customer Success is an essential part of this equation. To keep up with our rapidly expanding growth, we are building a team of Customer Success Managers with experience in Life Sciences, who can help advise customers, develop our processes, and drive execution.Our Customer Success Management (CSM) team works alongside our Professional Services, Product, and Sales teams to help customers enhance the value of their Benchling investments. Customer Success Managers deeply understand the customer's science, business goals, and Benchling deployment. They ensure customers achieve maximum value by promoting best practices, maximizing adoption, and aligning customer deployments with their strategic objectives.
This is an in office hybrid position.
RESPONSIBILITIES
Turn Data into Customer Wins
- Dive deep into customer usage data to uncover patterns, opportunities, and risks.
- Create and execute product telemetry programs that keep customers one step ahead, boosting adoption, value realization, and achieving business objectives.
Build Deep Expertise in Benchling & Science :
Partner for Impact
Create Engagement That Sticks
Own Your Expertise
QUALIFICATIONS
Requirements :
Preferred :
HOW WE WORK
Flexible Hybrid Work : We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week.
SALARY RANGE
Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is Zone 1 : $110,000 - 160,000. Zone 2 : $99,000 - $145,000. Zone 3 : $93,000 - $140,000. (note these ranges span across two levels).
To help you determine which zone applies to your location, please see this resource. If you have questions regarding a specific location's zone designation, please contact a recruiter for additional information.
Total Compensation includes the following :
LI-Hybrid
BI-Hybrid
LI-TD1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
Please be aware that Benchling will never request personal information, payment, or sensitive details outside of Greenhouse or via email. All official communications will come from an @benchling.com email address or from an approved vendor alias. If you are contacted by someone claiming to represent Benchling and are unsure of their legitimacy, please reach out to us at recruiting-fraud-alert@benchling.com to verify the communication.
Salary : $110,000 - $160,000
