What are the responsibilities and job description for the Business Support Specialist position at Customer Service Manager?
Business Support Specialist – Schaumburg, IL
$50,000 - $55,000/Annually (Plus full benefits, dental, vision, 401k match, PTO)
We pride ourselves on producing top-tier surgical instruments designed to deliver precision, reliability, and quality from the first use and throughout the lifetime of each device. Unlike many of our competitors, we handle every step of the manufacturing process in-house, ensuring that we control the quality of each instrument and meet the highest standards. With up to 10 steps in the manufacturing of each instrument, our commitment to innovation and excellence continues to drive us as we create cutting-edge instruments trusted by medical professionals worldwide.
As we continue to lead the way in the development of surgical tools, we are looking to expand our team with a Business Support Specialist.
Responsibilities:
- Serve as the primary point of contact for customers, ensuring their needs and inquiries are addressed in a timely and professional manner.
- Respond to customer inquiries regarding product availability, order status, and general product information.
- Collaborate with the manufacturing and sales teams to ensure customers receive accurate and up-to-date information on order timelines and product specifications.
- Provide support to the sales team by preparing quotes, processing orders, and tracking shipments to ensure timely delivery of surgical instruments.
- Maintain detailed records of customer interactions, including order details and customer feedback, to improve service quality.
- Identify opportunities to enhance customer experience and proactively suggest improvements to internal processes or customer support practices.
- Facilitate the resolution of any discrepancies, returns, or issues to ensure customer satisfaction is always prioritized.
Qualifications:
- 1 year of customer service experience (manufacturing industry preferred but not required)
- Microsoft Office experience
- CRM or ERP experience preferred but not required
- Ability to work in a fast-paced environment and prioritize
Salary : $50,000 - $55,000
