What are the responsibilities and job description for the Service Writer position at Benchmark Auto Sales, Inc?
Are you passionate about customer service and the automotive industry?
Do you love helping customers feel informed, confident, and satisfied with their service experience?
Are you highly organized, detail-oriented, and great at managing multiple priorities?
Do you enjoy being the communication bridge between customers and technicians, ensuring smooth and transparent service from start to finish?
Are you looking for a role where your friendly personality and problem-solving skills make a real impact every day?
If you answered yes, we have the perfect opportunity for you!
We’re looking for a Service Writer to be the vital link between our customers and service technicians. As the first and last point of contact for customers needing vehicle service, you play a crucial role in delivering a top-tier experience and ensuring customer satisfaction.
You’ll guide customers through the service process—from scheduling appointments to finalizing repairs and collecting payments. Success in this role requires strong organization, attentiveness, and the ability to clearly communicate technical information in a customer-friendly manner.
Key Responsibilities
- Warmly greet customers and gather vehicle information.
- Listen actively to customer concerns and ask insightful follow-up questions.
- Clearly explain repair processes, estimated timelines, and associated costs.
- Maintain open communication with technicians to ensure accurate updates.
- Schedule service appointments and keep customers informed on job status.
- Contact customers regarding changes in cost estimates or completion times.
- Obtain proper authorization before any repairs are performed.
- Accurately document all customer interactions and technician updates.
- Process customer payments upon completion of vehicle service.
- Professionally manage customer concerns and resolve grievances.
- Communicate any issues or escalations to supervisors.
- Comply with all company policies and procedures.
Qualifications
- Excellent verbal communication and active listening skills.
- Ability to ask diagnostic questions to uncover vehicle issues.
- Strong organizational skills to manage multiple tasks efficiently.
- Ability to simplify and explain technical information to customers.
- Calm, solution-focused mindset with a dedication to customer satisfaction.
- Valid NC Driver's License and clean driving record required.
What We Offer
- Competitive salary with performance-based incentives.
- Opportunities for career growth and professional development.
- Friendly, collaborative, and supportive work environment.
- Ongoing training to ensure success in a fast-paced setting.
Join Our Team!
If you enjoy working with people, solving problems, and being part of a high-performing team, apply now and drive your career forward with us!
Job Type: Full-time
Pay: $17.40 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Arden, NC 28704 (Required)
Work Location: In person
Salary : $17 - $20
