[US] Director, Strategic Development & Engagement

Director, Strategic Development & Engagement

Full Time

Remote - US

• While the job location is listed as Cincinnati, OH, this is a remote position open to candidates across the United States.

Innovate with Benchmark Gensuite as a Director, Strategic Development & Engagement

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you'll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses' sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to ensure that our top performers receive the recognition and compensation they deserve in a timely manner. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings, and join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite...

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform-locally, globally, and across diverse operating profiles.

With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

Job Overview

We are seeking a Director, Strategic Development & Engagement to lead initiatives that strengthen relationships with our subscriber community. In this role, you will work closely with our Customer Success team to drive retention, mitigate risks, and ensure customer satisfaction and growth. You'll be a critical leader, aligning strategic goals with customer needs to maximize value for both the company and our customers.

We are a "Roll your sleeves up and get into the product!" type of organization, and the person in this role is expected to develop deep knowledge of the company's EHS (Environmental, Health, and Safety) digital solutions. Experience in the EHS digital solutions industry is highly desired to be effective in this role.

Key Areas of Responsibility

Strategic Development :

Customer Engagement :

Retention and Risk Management :

Community Building :

Within the key areas of responsibility, the Director, Strategic Development and Engagement will be expected to manage and track potential sales opportunities with customers that are aligned with the business's growth objectives, work through the various stages of the sales cycle, establish and monitor key performance indicators (KPIs), provide strategic guidance on the positioning, pricing, and go-to-market strategies for solutions, oversee the Continuation of Services and renewals processes, work closely with the sales and customer success teams to align on retention strategies, engage with executive-level stakeholders, and represent the subscriber growth operations function in executive-level discussions.

Educational Background

Bachelor's degree in Business, Marketing, Environmental Science, Occupational Health and Safety, or a related field; advanced degree is preferred.

Experience and Qualifications :