What are the responsibilities and job description for the Senior Change Management Specialist - In Office position at Benchmark Mortgage?
Position Overview:
This position has regulatory compliance change management and solution implementation. The Specialist is responsible for the identification, analysis, processing and reporting of new and updated regulatory requirements applicable to residential mortgage origination and servicing for all lines of business and determining solutions to identified risks and partnering with the business to implement solutions.
Ideal candidates for this position have extensive knowledge of mortgage lending best practices, proven ability to maintain strong relationships, and a record of managing plans to meet regulatory requirements and procedural changes.
Essential Functions:
- Monitor multiple sources for changing regulatory and investor/insurer requirements related to residential mortgage lending; identify and analyze applicable updates, maintaining an inventory of the supporting documentation.
- Summarize and document requirements for applicable updates and communicate with department leaders to determine impact.
- Monitor, assess, and recommend remediation solutions to emerging risks through tracking defect trends.
- Create plans to implement changes and streamline processes
- Map out the organizational response to the change before initiating it
- Track implementation of each requirement, escalating issues to executive leadership, if necessary.
- Facilitate communication with stakeholders to ensure successful adoption of change initiatives.
- Meet with employees to help guide them through the change process.
- Develop effective line management relationships to ensure strong understanding of the businesses supported.
- Other duties as assigned.
Essential Knowledge/Skills/Abilities:
- Extensive knowledge of the mortgage loan process
- Knowledge of various loan products (FHA, VA, conventional, etc.)
- Excellent analytical skills
- Strong problem-solving skills and root-cause identification skills
- Strong relationship management skills
- Proven project management skills
- Strong communication skills
- Proven ability to prioritize and multi-task
- Ability to influence others
- Knowledge of Microsoft Suite.
Experience Requirements:
- Minimum five (5) years of residential mortgage origination experience.
- At least three (3) years of project and/or change management experience.
Education/Licensing Requirements:
- High school diploma or equivalent required. Some college preferred.
Working Conditions:
- Fast-paced environment.
- Requires normal vision (corrected) both close and distant.
- Requires normal hearing levels (corrected).
- Requires working at a desk to use a phone and computer for extended periods of time.
- Requires sitting, bending.
- Works effectively with frequent interruptions.
- Lifting requirements of 10 lbs. occasionally.
- Moderate travel <25%.
