What are the responsibilities and job description for the Wholesale Operations Manager - Remote position at Benchmark Mortgage?
Position Overview:
The Wholesale Operations Manager is responsible for the oversight of the day-to-day wholesale fulfillment operations, including staffing, pipeline management, and ensuring compliance with all regulatory requirements.
Ideal candidates for this position will have proven knowledge of the wholesale loan process, excellent communication skills, and the ability to work in a dynamic environment.
Essential Functions of the Role:
- Oversee the day-to-day operations of the teams, including staff performance, monthly goals, employee pipelines, and applicable regulatory compliance.
- Provide guidance and subject matter expertise to the following teams: Closers, Funders, Disclosure team, and Set-up team.
- Build, maintain, and analyze reports for the pipeline, production, and staffing of the managed departments.
- Partner with sales to drive efficiencies and exceptional customer service.
- Identify, recommend, and partner with other leaders to implement improvements for the wholesale workflow as it pertains to staff and process efficiencies.
- Other duties as assigned.
Essential Knowledge/Skills/Abilities:
- Strong communication skills
- Ability to delegate and motivate team members
- Excellent organizational skills
- Ability to work across organizational boundaries
- Proven ability to prioritize and multi-task
- Works well with little direction
- Knowledge of wholesale loan regulatory requirements
- Specific knowledge of non-del channel or able to learn quickly
Experience Requirements:
- Five (5) years of wholesale or retail loan experience required.
- Three (3) years of supervisor or management experience required.
- Underwriting or processing experience preferred.
- Experience with Encompass preferred.
Education/Licensing Requirements:
- Bachelor’s degree in business management or similar required.
Working Conditions:
- Fast-paced environment.
- Requires normal vision (corrected) both close and distant.
- Requires normal hearing levels (corrected).
- Requires working at a desk to use a phone and computer for extended periods of time.
- Requires sitting, bending.
- Works effectively with frequent interruptions.
- Lifting requirements of 10 lbs. occasionally.
- Minimal travel <5%.
Pay range: $90,000 - $110,000
Salary : $90,000 - $110,000
