What are the responsibilities and job description for the Bell Captain position at Benchmark, Pyramid Luxury & Lifestyle?
Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
#PGH-BMC
Location Description
Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Skamania Lodge is a place where you see the world a bit differently. Where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal. Skamania proudly features 23 state-of-the-art meeting rooms with over 22,000 square feet of indoor meeting space, including exhibit and banquet facilities. Our flexible meeting space ranges in size from 250 square feet for intimate gatherings to 7,000 square feet, accommodating food and beverage functions for up to 500 people. With an additional 175 acres of outdoor adventures waiting, there is no better place to lead the sales efforts.
Overview
About Us
Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country’s most vibrant destinations. We believe hospitality is about how you make people feel—and that’s where you come in. Help us bring the spirit of hospitality to life by creating an environment where both guests and team members can thrive.
Position Overview
The Bell Captain oversees the daily operations of the Bell, Valet, and Shuttle departments. This role ensures smooth execution of routines, checklists, service standards, and timely resolution of guest concerns. The Bell Captain leads by example to deliver exceptional guest service while mentoring and supervising the team.
What You'll Do
$20.00/hour tips!
Benefits
We offer comprehensive benefits for full-time hourly employees working 30 hours/week.
All Employees (Including Part-Time) Receive
The compensation for this position is $20.00/Hr. - $20.00/Hr. based on qualifications and experience.
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
#PGH-BMC
Location Description
Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Skamania Lodge is a place where you see the world a bit differently. Where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal. Skamania proudly features 23 state-of-the-art meeting rooms with over 22,000 square feet of indoor meeting space, including exhibit and banquet facilities. Our flexible meeting space ranges in size from 250 square feet for intimate gatherings to 7,000 square feet, accommodating food and beverage functions for up to 500 people. With an additional 175 acres of outdoor adventures waiting, there is no better place to lead the sales efforts.
Overview
About Us
Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country’s most vibrant destinations. We believe hospitality is about how you make people feel—and that’s where you come in. Help us bring the spirit of hospitality to life by creating an environment where both guests and team members can thrive.
Position Overview
The Bell Captain oversees the daily operations of the Bell, Valet, and Shuttle departments. This role ensures smooth execution of routines, checklists, service standards, and timely resolution of guest concerns. The Bell Captain leads by example to deliver exceptional guest service while mentoring and supervising the team.
What You'll Do
- Supervise Bell, Valet, and Shuttle staff to meet daily departmental goals and maximize guest satisfaction.
- Train, support, and motivate team members while promoting a culture of service excellence.
- Anticipate and address guest service needs for arrivals, departures, VIPs, and groups.
- Greet guests warmly and ensure luggage assistance is timely and courteous.
- Oversee and verify all deliveries and associated paperwork/amenities.
- Handle guest issues professionally, ensuring service recovery where needed.
- Comply with all resort pricing and gratuity policies related to bell services.
- Communicate important updates to the bell team related to group and daily operations.
- Assist with arranging transportation on- and off-property, including pricing coordination.
- Monitor team performance and provide guidance, coaching, and corrective action as needed.
- Foster strong working relationships with other departments throughout the resort.
- Respond effectively to crisis or emergency situations.
- Manage timekeeping and assist with labor forecasting as needed.
- Assist with reservations, guest requests, and phone inquiries.
- Complete shift checklists and reports with accuracy.
- Delegate tasks effectively to ensure balanced workloads and high service quality.
- Ensures the bell position is alway covered, performs bell desk clerk duties as needed.
- Maintain up-to-date knowledge of all resort amenities and special events.
- Collaborate with resort staff and support other departments with necessary information.
- Promote resort amenities and upsell services when appropriate.
- Ensure a professional appearance and maintain Skamania Lodge dress code standards.
- Maintain awareness of safety concerns and report or address hazards promptly.
- Remain alert, courteous, and helpful to guests and colleagues at all times.
- Perform Manager-on-Duty shifts as scheduled.
- Cover breaks/lunches for Front Office departments.
- Assist with communications and the switchboard as needed.
$20.00/hour tips!
Benefits
We offer comprehensive benefits for full-time hourly employees working 30 hours/week.
All Employees (Including Part-Time) Receive
- Free daily hot meals
- Free access to fitness center, showers, locker, pool, and hot tub
- Free golf and zip-line access
- Medical, Dental, and Vision Insurance (with employer contribution)
- Life, Pet, and Accident Insurance options
- 401(k) with a 3.5% employer match on the first 6% of associate contributions (fully vested immediately)
- Paid Time Off (PTO)
- WA State Paid Sick Leave
- Employee discounts across our hotel portfolio
- Hire to one year: 88 hours/year, 120 Max (.04231 X All Hours Paid)
- 1 years/Less than 5 years: 128 hours/year, 160 Max (.06154)
- 5 years/Less than 10 years: 168 hours/year, 200 Max (.08077)
- 10 years: 208 hours/year, 240 Max (.10000)
- Full-time, 40 hours/week
- This is a 24/7/365 operation; availability for nights, weekends, and holidays is required.
- Must have a flexible schedule and the ability to move between shifts as needed.
- 22 miles from White Salmon, WA
- 23 miles from Hood River, OR
- 28 miles from Washougal, WA
- 30 miles from Troutdale, OR
- 30 miles from Camus, WA
- 50 minutes from Vancouver, WA
- 50 minutes from Portland, OR
- Updated Drivers License and provided Drivers License record check has no violations
- At least one year of experience in Bell or Front of the House hospitality service
The compensation for this position is $20.00/Hr. - $20.00/Hr. based on qualifications and experience.
Salary : $20
