What are the responsibilities and job description for the ReStore Operations Coordinator position at Bend-Redmond Habitat for Humanity?
Love keeping things running smoothly? Enjoy a mix of numbers, teamwork, and hands-on problem-solving? The ReStore Operations Coordinator is the glue that holds our Bend and Redmond ReStore locations together, making sure daily operations run without a hitch. In this role, you’ll be the go-to person for cash management, sales reporting, and POS systems, all while training and supporting our awesome Customer Service Ambassadors to provide top-notch service. You’ll also collaborate with ReStore Managers, work closely with accounting, and create a welcoming space for volunteers—all in support of our mission to build affordable housing in Central Oregon. Expect to travel between locations, tackle challenges with a can-do attitude, and be an essential part of a mission-driven retail team. If you’re organized, love working with people, and thrive in a dynamic environment, we’d love to meet you! Apply today and help us make a difference—one sale at a time!
Description
The ReStore Operations Coordinator ensures efficient daily operations across all Bend-Redmond Habitat for Humanity ReStore locations in Bend and Redmond by overseeing cash management, sales reporting, and the Point of Sale (POS) systems. This role is responsible for training and empowering Customer Service Ambassadors to deliver exceptional and accurate service, fostering a welcoming environment for volunteers, and providing operational support to ReStore Managers. With regular travel between sites and collaboration with accounting, the Operations Coordinator plays a vital role in maintaining accurate financial processes, supporting seamless store operations, and advancing Bend Redmond Habitat for Humanity’s mission to provide affordable housing through successful retail operations.
Core Duties
- Reconcile daily sales transactions, prepare accurate financial reports, and ensure timely bank deposits, requiring the ability to travel to the bank daily.
- Utilize Excel and other tools to create and analyze daily, weekly, and monthly reconciliation reports, tracking sales performance and ensuring balanced financial records.
- Investigate and resolve cash discrepancies to maintain accurate and transparent financial reporting.
- Partner closely with the accounting team to ensure accurate and efficient sales reporting.
- Manage, troubleshoot, and maintain the POS system, coordinating with hardware and software vendors as needed.
- Monitor recurring errors or challenges in POS usage and provide proactive, targeted training to address and correct issues.
- Deliver comprehensive training to Customer Service Ambassadors, covering technical skills (e.g., POS system operations) and relational skills (e.g., providing exceptional customer service).
- Provide ongoing coaching and support to improve team member performance and ensure exceptional volunteer and customer experiences.
- Travel regularly between Redmond and Bend locations to support daily operations, maintain collaboration, and address site-specific needs.
- Provide backup cashier coverage as needed to ensure smooth daily operations.
- Foster a welcoming, supportive environment for volunteers, inspiring them to contribute as cashiers and emphasizing their critical role in the ReStore’s mission.
Knowledge, Skills, & Abilities
- Minimum of two years of experience in a retail, customer service environment
- Strong knowledge of cash management processes, including reconciling sales transactions, preparing financial reports, and investigating discrepancies.
- Proficiency in creating and analyzing reports using tools like Microsoft Excel to track sales performance and maintain accurate financial records.
- Advanced understanding of Point of Sale (POS) systems, including troubleshooting, maintenance, and coordinating with hardware and software vendors.
- Ability to design and deliver effective training programs for team members and volunteers, focusing on both technical and customer service skills.
- Exceptional customer service skills with the ability to foster a positive and professional experience for customers, donors, and volunteers.
- Proven ability to work collaboratively with ReStore Managers, accounting teams, and other staff to ensure seamless operations and maintain organizational goals.
- Strong organizational skills to manage multiple responsibilities, including traveling between locations, completing timely bank deposits, and ensuring operational efficiency.
- Demonstrated ability to inspire and motivate volunteers, creating a welcoming and supportive environment that emphasizes their critical contributions to the mission.
- Passion for Habitat for Humanity’s mission and values, with the ability to embody and promote these principles through exceptional retail operations and community engagement.
We also understand that women and people of color often hesitate to apply for positions unless they meet every listed qualification. We want to emphasize that we value diverse experiences and are committed to considering all applicants who bring unique perspectives to our team. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Ready to bring your unique experiences and perspectives to BRHFH? Apply now and let’s build something amazing together!
Salary
$20 - $21.5 per hour
Salary : $20 - $22