Client Success and Contracting Support Manager

Under the direction of the Assistant VP - Client Success and Operations, this position will drive and is accountable for oversight, central documentation, and tracking metrics for the Client Success team and Contracting Departments.

Duties and Responsibilities:

Contracting:

• Draft new client contracts, renewals, and amendments.
• Maintaining and updating the contracting database.
• Support the Implementation and management of the Contract Lifecycle in Salesforce.
• Ensuring Contract Compliance and Accuracy.
• Facilitate Internal Meetings to review all client contracts and amendments ensuring the operations teams understands the requirements for implementations and plan changes.

Client Success:

• Support Central Documentation and Training Initiatives and Tracking.
• Facilitate Client Communication and Managing Marketing Requests.
• Performing data analytics and identifying trends related to client behavior and satisfaction.
• Providing Salesforce Support
• Generate Cognos reports as requested.
• Perform and document monthly quality checks on client responses to ensure they meet the companies quality standards.
• Work with other departments to ensure the client support team is up to speed with processes and procedures.
• QA Checks on Client Decks and other Client Communications.
• Other duties as assigned.

Qualifications:

• Contract drafting, editing, and reviewing experience preferred.
• Excellence in the Microsoft Suite of products and FoxitPDF.
• Prior experience in the pharmaceutical, healthcare or managed care industry required.
• Ability to multi-task and use various systems efficiently and excellent communication skills
• High school diploma or equivalent degree.

• Competitive salary
• Vacation and Sick/Personal Time
• Medical Insurance
• Hearing Program Discount
• Short- & Long-Term Disability Insurance
• Life Insurance
• Flexible Spending Account
• 401(k)
• Employee Referral Program
• Employee Recognition
• Tuition Reimbursement
• Professional Development Training

About Benecard Services our affiliated companies:

Benecard Services, LLC

Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.

Website: http://www.benecard.com

BeneCard PBF

BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.

Website: http://benecardpbf.com

National Vision Administrators

For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.

Website: http://www.e-nva.com

We are an Equal Opportunity employer.