What are the responsibilities and job description for the Enterprise Customer Success Manager position at Benefitfocus?
Memfault is the first observability platform purpose-built for hardware and IoT devices. Our platform empowers embedded engineering teams to monitor, debug, and update their devices at scale, reducing time-to-resolution and improving product reliability. We work with some of the most innovative companies in the hardware and IoT space, helping them deliver exceptional products to their customers.We’re looking for an Enterprise Customer Success Manager (Enterprise CSM) to join our growing team and lead cross-department efforts that bring about the long-term success of our enterprise customers. In this role, you’ll work closely and coordinate engagement with the engineering, QA, product, and leadership teams at our largest, most strategic customers. Ultimately, you’ll enable these customers to clearly articulate their goals with Memfault, connect these goals to actual business outcomes, and ensure the value they receive.The Role :
- As an Enterprise CSM, you will be the primary partner and advocate for a set of customers, your book of business, working towards maximizing the value of Memfault’s platform. You’ll build strong relationships with stakeholders at multiple levels of the organization, understand their business and technical goals, and proactively identify opportunities to drive adoption, retention, and expansion.
Key Responsibilities :
Adoption & Value Realization :
Retention & Expansion :
Cross-Functional Collaboration :
Why You May Be a Fit :
Technical Aptitude :
Relationship Building & Communication :
Proactive Problem-Solving :
Collaboration & Teamwork :
You’re Local & Positive about Back to Office :
Even Better If You Have :
What Success Looks Like in This Role :
We welcome applications from all qualified candidates who are eligible to work in the United States. Please note, however, that we are unable to sponsor visas for this role.We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values - >
We want you (yes, you!) to apply At Memfault, we believe in the power of diversity and the importance of fostering an inclusive environment where everyone feels valued and empowered. We hold the opinion that diversity is not just a goal, but a key driver of creativity, innovation, and growth. Our commitment to diversity and inclusion is embedded in our company culture and reflected in our policies and practices.We are proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested : we'd love to know how you can amplify our team with your unique experience! About Memfault : Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing and what issues are driving the majority of field failures; with Memfault, they can operate with the same speed and agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop, and Verkada use Memfault's performance monitoring, device debugging, and OTA update capabilities to ship fast and build high-quality products.Memfault closed a $24M Series B funding round announced on January 24, 2023. Learn more ->
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