What are the responsibilities and job description for the Customer Success Manager position at Mabl Enterprise?
mabl is on a mission to empower software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. We enable everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines, accelerating their testing and boosting release cycles, regardless of technical experience.
In 2024, mabl was awarded its 5th AI Breakthrough Award, cementing its position as the #1 AI-powered testing platform in the world. While we continue to grow with the pace of technology, we also believe strongly in the value of culture (our most recent internal survey shows that 92% of our employees feel supported by the flexibility of their work, and 97% believe their manager genuinely cares about their wellbeing.)
To continue delivering on our mission of transforming the testing space, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values are : drive, authenticity, support, and insight; these are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our most authentic selves to work.
Why We Need You
mabl is looking for an Associate Customer Success Manager to focus on our Startup and SMB customers and Digital Customer Success Program. The ideal candidate will have experience in a customer facing role and a passion for facilitating an exceptional customer experience that turns your customers into mabl’s biggest champions.
What You‘ll Do
- Account Management :
- Serve as the primary point of contact for a high volume of portfolio business ensuring customers meet their goals by aligning them to the right self service resources.
- Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact.
- Independently facilitate renewals and collaborate with our Commercial AE team on driving upsell and expansion opportunities.
- Digital Engagement :
- Assist in the development and maintenance of a digital customer success program, utilizing automated processes powered by Gainsight to support customers at scale.
- Create and optimize workflows and automated communication to keep customers engaged and informed on product updates, resources and best practices.
- Customer Onboarding and Ongoing Support :
- Guide customers through the setup process using digital mediums.
- Deliver recurring 1 : Many enablement sessions to ensure product adoption.
- Execute best practice customer engagement strategies throughout the customer lifecycle and use customer engagement metrics to identify opportunities for customer improvement and proactively mitigate risk.
What You’ll Bring to the Table
Working at mabl
About Us
mabl is the enterprise SaaS leader of AI-driven, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That’s why customer-centric brands like Liberty Mutual, jetBlue, Intuit, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand. Learn more at https : / / www.mabl.com ; follow @mablhq on Twitter and @mabl on LinkedIn.
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