What are the responsibilities and job description for the Business Relationship Manager position at Benesch Law?
Who We Are
At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country.
Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at www.mybeneschbenefits.com.
Working with Us - Come and "Be Benesch!"
We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.
Want to know more? To hear from some of our team, click here: https://www.beneschlaw.com/careers/index.html
Benesch is proud to announce the opening for a Business Relationship Manager in our Cleveland office! This position is hybrid and has work from home flexibility.
POSITION SUMMARY:
Do you thrive on defining problems, aligning solutions and resolving inefficiencies between technology and business units within an organization? Is one of your strengths developing strong internal partnerships in order to assist business units to improve their use of technology and help drive innovative and cutting-edge ideas for next level solutions? Then our Business Relationship Manager opportunity may be the next position you've been looking for in your career growth.
The Business Relationship Manager (BRM) plays a critical role in bridging the gap between the Firm's business needs and IT capabilities. This individual is responsible for identifying, analyzing, and documenting business and system processes to streamline operations and improve efficiency. By developing strong relationships across the organization, the BRM ensures that technology solutions align with the Firm's strategic goals, providing insights and driving innovation. This role requires a collaborative, detail-oriented professional with a deep understanding of business processes and the ability to transform them into actionable technology solutions.
ESSENTIAL RESPONSIBILITIES
- Builds and maintains strong partnerships with key stakeholders, including attorneys, administrative staff, and professional teams, to understand business needs, strategies, and priorities.
- Serves as the primary liaison between the IT department and the Firm's business units to align technology initiatives with organizational goals.
- Facilitates regular discussions to identify opportunities for IT to deliver value through innovation, process improvement, or enhanced capabilities.
- Ensures end-user satisfaction by translating business needs into IT deliverables and maintaining open lines of communication throughout projects.
- Conducts in-depth analysis of business processes, data flows, and system landscapes, identifying inefficiencies and recommending streamlined solutions.
- Documents current and future-state processes, develop functional and technical requirements and create workflows to support project execution.
- Drives process improvement initiatives to eliminate system complexities, improve user experience, and increase operational efficiency.
- Leads and facilitates workshops and meetings to gather requirements, identify gaps, and develops consensus among stakeholders.
- Oversees the requirements gathering, assessment development, and documentation of functional and technical specifications for projects.
- Supports the Firm's change management initiatives, ensuring smooth adoption of new systems, tools, or processes.
- Assists in creating user training materials and conducting training sessions for end-users and technical teams.
- Develops a comprehensive understanding of the Firm's key applications, including legal practice management systems, document management systems, timekeeping tools, and collaboration platforms.
- Maintains standard operating procedures, user manuals, and documentation for application systems and workflows.
- Acts as a key contributor in developing a unified application landscape to promote data consistency, integration, and alignment with business objectives.
KEY COMPETENCIES
Strong critical thinking and analytical skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
Exceptional written and oral communication skills, capable of effectively interacting with all levels of business stakeholders.
Proven ability to map, analyze, and optimize business processes, as well as implement innovative solutions.
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Knowledge of the Systems Development Life Cycle (SDLC) and project management principles.
Proactive, customer-oriented mindset with a focus on driving solutions and achieving results.
Strong interpersonal skills to foster collaboration and build consensus among diverse teams.
Experience in change management, particularly in implementing new systems or processes.
QUALIFICATIONS
A Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field, or 5 years of equivalent work experience in IT and business/industry roles. Minimum of 5 years of experience in business analysis, project management, or business relationship management. Demonstrated experience with business process analysis and improvement. Familiarity with legal technology platforms, including iManage, Aderant, Intapp, or similar systems, is a plus.
Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email at cwatson@beneschlaw.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
