What are the responsibilities and job description for the Assistant Director of Special Programs Coach position at Benjamin Franklin Cummings Institute of Technology?

Job Description

Description : Who We Are :

Are you ready to work at a dynamic institution that believes in higher education with lower obstacles? Benjamin Franklin Cummings Institute of Technology (now known as Franklin Cummings Tech) is a nationally accredited non-profit, technical college serving Eastern Massachusetts and beyond. The college was seeded in 1791 with funds from the estate of Benjamin Franklin given to the City of Boston to proliferate access to education and level the playing field for aspiring talent with meager financial means.

Today, Franklin Cummings Tech continues to build on that legacy by offering post-secondary education in high-demand technical and skilled trade fields that lead to excellent careers. Our majors intentionally focus on select industries connected to sustainability and the clean energy transition including electric vehicle technology, smart manufacturing, practical electricity, power engineering, heat pumps / HVAC, biotechnology, automation, construction management, and more.

With a mission to deliver transformative technical and trade education that leads to economic advancement , we offer a unique mix of certificate and degree-granting programs that appeal to enterprising students and respond to employer’s demand for a well-prepared workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates, recently attracted the largest philanthropic gift in the history of the college from the Cummings Foundation.

Last year, Franklin Cummings Tech educated more than 1,000 learners across three student types : 1) certificate and degree seekers, 2) continuing education clients, and 3) high schoolers pursuing early college. As further evidence that our mission holds resonance, this year the college tracked a 25% year-over-year jump in fall new student enrollment and applications soared.

We seek team members who are optimistic, entrepreneurial, data-informed, and excited about the prospect of continuing to strategically increase student success outcomes and total enrollment from 1,000 learners today to at least 1,500 learners by 2030. Join us in this mission-driven work!

Position Summary :

The Assistant Director of Special Programs is a passionate advocate for students and actively leads and contributes to institution-wide efforts to further improve graduation and retention rates of our student body. The Assistant Director of Special Program Coach manages a large caseload of students by providing academic, career, and personal support to our students. They report to the Director of Early College and Community Connections and their main goal is to increase student retention through student support and collaborations. This position is the primary contact person for all Early College and Continuing Education and Workforce Program (CEWP) students, which is a caseload of approximately 80-100 plus students each semester. To help manage the student load, this position needs to focus on the Key Responsibilities.

All employees of Franklin Cummings Tech are expected to be passionate advocates for students and actively lead and contribute to institution-wide efforts to further improve graduation, retention rates, and career placement of our student body. Furthermore, all staff and faculty across the institution collaborate to support student recruitment, retention, and success.

Student Support

The Assistant Director of Special Programs main goal is to increase student retention through student support and collaborations. This position is the primary contact person for all Early College, Prison and Re-entry Education Program (PREP), and Continuing Education and Workforce Programs (CEWP) students each semester. To help manage the student load, the Assistant Director of Special Programs Coach will :

Assist in the planning and execution of New Student Orientations (CEWP, PREP, and Early College), including facilitating student session
Follow up on onboarding process, Early College, PREP, and CEWP Student Resource Guide that includes, set up of their learning management, student portal, and email systems, curriculum review, and introduction to campus resources to ensure that all students have all the access needed to start their class(s)
Contact all Early College, PREP, and CEWP students weekly / bi-weekly for one-on-one advising sessions as needed
Lead Student Success Workshops
Follow up with students that are not engaging
Handle any new student issue as soon as possible
Host office hours both online and on campus to accommodate students' needs
Be on campus at least 3-4 days a week to support students as needed
Be up to date with any academic alerts by working with the student, professor, and liaison to create a success plan for the student
Promote academic success by continually monitoring student progress throughout the semester
Work closely with faculty to ensure that students are engaged and are maintaining satisfactory academic progress
Join the weekly Students of Concern Committee to review student attendance, grades, trends, and develop outreach strategies
Participate in the collection and analysis of data regarding student success to help increase student retention
Send students reminders and updates, including Add / Drop and withdrawal deadline (stay up to date with the Academic Calendar)
Encourage students to take advantage of all the resources available to them at Franklin Cummings Tech
Assist students with exploring Franklin Cummings Tech major(s) of interest
Assist students through the registration and re-enrollment process each semester
Keep current on all aspects of academic programs, academic support services, student information system procedures, enrollment processes and procedures, college policies, mission, and philosophy
Other duties as assigned

Requirements : Qualifications :

A bachelor’s degree is required with a background in secondary education, higher education administration, social work, counseling, or special education a plus. Master's degree preferred.

A demonstrated sensitivity to understanding the needs and concerns of a diverse urban student population, many of whom are first generation college students, is essential to the incumbent’s success.

One-to-three years of successful experience employed in an advising or student success capacity.

Understanding of and experience working with students with documented learning disabilities is a plus.

Proven experience in leading collaborative efforts between multiple constituencies including, faculty, staff, students, and members of the local community.

Excellent oral and written communication skills and strong presentation skills with demonstrated ability to develop interpersonal and organizational relationships.

Be a highly-motivated self-starter with the ability to collaborate, effectively and respectfully, with Student Services, Franklin Cummings Tech staff and faculty, as well as advocates and community-based organizations toward student success.

Knowledge of the enrollment process including federal financial aid.

Knowledge of Microsoft Office, student information and early alert systems, such as Canvas, Signal Vine, and familiarity of online job recruiting platforms such as Handshake.

Self-motivated with the ability to work in a fast-paced team-focused environment, the ability to multitask, and the ability to pay special attention to detail. Excellent leadership and teamwork skills with the ability to work independently, determine priorities, and meet multiple deadlines in a fast-paced environment.

Application Process : Applicants should submit a cover letter, resume, and the names, titles, telephone numbers, and email addresses of two professional references. Review of applications will begin immediately.

COVID-19 Vaccination Requirement : Benjamin Franklin Cummings Institute of Technology complies with all state and federal guidelines that pertain to Covid-19. All employees must be fully Covid-19 vaccinated upon hire. Employees are expected to comply with current Covid precautions which are subject to change.

Equal Opportunity Employer : Franklin Cummings Tech is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee on any grounds protected under federal, state, or local law, including race, color, religion, creed, age, sex, national origin, ancestry, marital status, pregnancy, disability (including those related to pregnancy or childbirth), sexual orientation, genetic information, gender identity or expression, veteran status or any other characteristic or activity protected under federal, state or local law.

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