What are the responsibilities and job description for the Service Manager position at Benjamin Franklin Plumbing of East Bucks/Havertown/Abington, PA?
Plumbing Careers at Benjamin Franklin Plumbing®
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
JOB SUMMARY
The Service Manager bears the ultimate responsibility for safety, P&L delivery, customer satisfaction, and employee engagement while upholding the ethical standards and reputation of the organization in the community.
JOB DUTIES
- Ensures vehicles in the fleet are maintained both mechanically and visually to company standards
- Develops and delivers business plans to achieve budgeted sales and required profits
- Completes/reviews Daily Management Report (DMR)
- Directly supervises the Operations and Administrative Teams of the business and Sales Leadership to ensure all established goals (operations, sales, safety, customer satisfaction, etc.) are achieved
- Conducts performance reviews with each direct report and assists direct reports by holding their team members accountable to performance, behavior, and attendance standards
- Places regular phone calls to customers to discuss satisfaction
- Reviews payroll reports ensuring hours and pay are correct
- Inspects all field operations to ensure excellent service
MIMIMUM REQUIREMENTS
- Advanced Degree and/or 5 years of successful home services experience with a track record of increasing responsibility with past employers in the same or similar industry
- Strong interpersonal written and verbal communication skills
Salary : $70,000 - $120,000
