What are the responsibilities and job description for the Dispatcher position at Benjamin Franklin Plumbing of Wilmington, DE?
📞 Experienced Dispatcher Wanted
2 years of dispatching experience,— Join Our Winning Team!
2 years of dispatching experience,— Join Our Winning Team!
One Hour Heating & Air and Benjamin Franklin Plumbing are growing fast, and we’re looking for an Experienced Dispatcher who knows how to keep a fast-paced service team running smoothly!
If you’ve worked in HVAC, plumbing, or home services dispatching, and you know how to keep technicians busy, customers happy, and the day flowing right — we want you on our team!
🚨 What You’ll Be Doing:
Dispatching and managing service calls for HVAC and plumbing techs to ensure efficient routes and high productivity.
Communicating with customers to confirm appointments, update arrival times,Job Debriefs, keeping tech motivated,invoicing and handle scheduling changes.
Working closely with service managers and call takers to maximize revenue opportunities and fill the board.
Monitoring technicians throughout the day to adjust schedules as needed for emergencies or priority calls.
Handling high-pressure situations with calm and professionalism — you’ll be the heartbeat of our daily operation!
 Ensuring world-class customer service from first call to final invoice.
Communicating with customers to confirm appointments, update arrival times,Job Debriefs, keeping tech motivated,invoicing and handle scheduling changes.
Working closely with service managers and call takers to maximize revenue opportunities and fill the board.
Monitoring technicians throughout the day to adjust schedules as needed for emergencies or priority calls.
Handling high-pressure situations with calm and professionalism — you’ll be the heartbeat of our daily operation!
 Ensuring world-class customer service from first call to final invoice.
🛑 What We’re Looking For:
- 1-2 years of dispatching experience, preferably in HVAC, plumbing, or home services.
- Someone who can think fast, solve problems, and manage a busy schedule with confidence.
- Strong communication skills — you’ll be in constant contact with both techs and customers.
- Organized and detail-oriented — you know how to keep track of every moving part.
- Able to stay calm under pressure and prioritize urgent calls.
- Comfortable using dispatching and CRM software (we’ll train you on ours).
💲 What We Offer:
        A positive, team-first work environment — we work hard and have fun doing it!
        Growth opportunities as we continue to expand!
        A positive, team-first work environment — we work hard and have fun doing it!
        Growth opportunities as we continue to expand!
📞 Ready to Take Charge of the Board? Apply Now!
Join One Hour Heating & Air and Benjamin Franklin Plumbing — where great service starts with great dispatching. If you’re ready to be a key part of a winning team, we want to meet you!
Benefits
- 100% paid medical for employee
- 401K with 100% match up to 4% of salary
- 10 days PTO to start, 15 after 5 yearsÂ
- 6 Paid Holidays
- Access to Dental, Vision and Disability insurance
- Amical professional workplace.Â
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Salary : $45,000 - $52,000
