Case Manager

Case Manager - Legal Assistant

We are seeking a detail-oriented, highly organized, passionate, emotionally mature, and self-directed person who can take on a wide variety of responsibilities that bridge the roles of legal assistant, client services specialist, and case manager. This position will be hybrid, with an emphasis on efficient and quality remote work if a sufficient environment for a confidential and quiet home office exists (to protect the attorney-client privilege and be most efficient).

We are a fast-growing boutique criminal defense law firm that has been a part of the Kansas City metropolitan area since 2002, with a sterling reputation for excellence in criminal defense. We have an office in Belton, MO are looking for a full-time Legal Assistant/Case Manager for a criminal defense caseload that includes felonies, misdemeanors, municipal court, traffic cases, driver's license cases, and expungements.

As a Case Manager, you will have direct interaction with clients and potential clients while providing legal and administrative support according to our Firm's policies and procedures.

You must care deeply about the mission of the Firm and the Firm's relationship with clients.

What are some characteristics that a Case Manager should have?

We are looking for a positive person. Our office does not tolerate toxic or negative attitudes. “Not my job” cannot be part of your vocabulary or attitude. "Drama" cannot be your go-to reaction to the stress of this kind of work.

Experience is a must. Prior experience as a legal assistant or paralegal is required, and if that experience is with a criminal defense firm, then that is even better. Experience with Clio Manage and Clio Grow is preferred, but not required. We require proficiency in the use of Microsoft Office and Mac computers.

We require staff to type at a minimum of 50 words per minute. You must have real-world, hands-on experience managing group calendars and multiple schedules, especially resolving scheduling conflicts. 

We are looking for a team player. Our office is a team environment; we have each other's back. We are looking for someone who is able to convey a sense of empathy and caring in order to put clients at ease. This job requires compassion for people going through a very difficult time in their lives.

You MUST be able to prioritize your tasks and think on your feet while making smart decisions. You MUST be able to handle working with several different databases of information; oftentimes simultaneously. If you are 100% confident in managing data and people, you are the right person for this job.

Compensation

• Compensation will be determined based on experience and background
• There is a bonus compensation plan that allows for significant bonuses when goals are met
• After 60 days of successful employment, we provide employees with health, dental, and vision, paying 100% of the premiums for our employees
• Basic compensation after 3 months of successful employment includes 3 weeks paid time off, earning more the longer you work for the firm, as well as enrollment in the Firm's retirement plan 

$21 - $25 hourly

Job Responsibilities

• Work directly with clients as their Case Manager and Client Services Specialist
• Assist the attorneys in all matters involving the management of their calendar and case statuses
• Act as a gatekeeper between the client and the lawyers so that the client’s needs are met and questions answered and their access to their lawyer is for strategic legal decision-making events
• Act as a liaison between the Firm and various government agencies and court personnel
• Draft legal documents, using our workflow and templating system; if you are a paralegal, this includes the research and writing that is required of paralegals who are properly trained and/or certified to follow the rules, regulations, and statutes
• Prioritize client-related matters
• Manage multiple calendars for meetings and court dates
• Ensure client files are up to date and documented
• Scan and upload discovery and court documents to the client portal
• Meeting and greeting clients
• Track, capture, and record billable and non-billable time for all work performed 
• Manage the billing process for all clients and expenses

Specific Qualifications, Experience and Personal Qualities

• Self-starter, detail-oriented with exceptional organizational and communication skills
• Strong oral and written communication skills (must have a strong grasp of grammar, syntax, and vocabulary). You may be asked for a writing sample
• Proficiency with Mac and MS Office applications, and prefer experience with Clio Manage and Clio Grow
• Ability to work independently and as part of a team
• Experience in the legal field is required, criminal defense law firm experience preferred

HOW TO APPLY: Note that if you fail to complete every step below, including answering the 2 questions, then you will not be considered and will automatically be disqualified

Provide us with your resume and a cover letter. In your resume or cover letter, be sure to provide us with

• Your first and last name
• Your home street address
• Your home city, state, and zip code
• Your cell phone number
• Your email address

In your cover letter answer the following questions:

• Question #1: Why do you think you're the right candidate for this position? Do not exceed two paragraphs and keep your answer to less than 175 words. 
• Question #2: Our Firm magic statement is – We fight to protect the rights of good people who may have made a mistake that shouldn’t haunt them for life.  Tell us what this statement means to you and why you think we chose it.

We love to work as a team to get the best results possible and see clients succeed during stressful times in their lives. We love to win for clients, if possible, and help them have a second chance at a successful future. We provide support and training to all members of our team, including mindset work to allow everyone to meet their personal, professional, and financial goals.