What are the responsibilities and job description for the Medical Office Assistant position at Benjamin Liess ENT LLC?
Dr. Benjamin Liess is seeking a highly motivated and organized Medical Office Assistant to support the Audiology department at his Ear Nose and Throat (ENT) practice. In this role you will work closely with the Audiology team to ensure smooth operation of the department and make sure that every patient has an excellent experience.
We are looking for a team member who values personalized hearing care, is driven and self-motivated to join our team-oriented practice.
Key Responsibilities include but are not limited to:
- Manage Schedules: Coordinate and schedule patient appointments, ensuring efficient use of time and resources.
- Answer Phones: Respond to incoming calls professionally, addressing patient inquiries, and directing calls to the appropriate staff.
- Insurance and Billing: Verify patient insurance coverage, process claims, handle billing inquiries, and manage patient payments.
- Patient Interaction: Assist Audiology patients with paperwork or documentation and perform patient outreach.
- Record Keeping: Maintain accurate patient records and update information as needed.
- Administrative Support: Provide general administrative support to ensure the smooth running of the Audiology department, including hearing aid supply inventory and managing hearing aid packages.
Qualifications:
- High school diploma or equivalent
- Strong customer service skills
- Excellent verbal and written communication skills
- Ability to multitask and prioritize effectively
- Strong computer skills, including proficiency with Microsoft Office
- Ability to maintain confidentiality and handle sensitive patient information
- Strong organizational, problem solving and time management skills
- Must be able to work well under pressure and collaborate with a team
Hours are 7:30AM-4:00PM Monday through Thursday, and 8AM-12PM Friday. We offer a competitive hourly rate along with PTO time, Paid Holidays, Healthcare (paid in part by the practice), Dental, Vision Insurance after 90 days and a 401K plan after a year.
If you have any questions about this role, please email Hannah Millstine, AuD at hearingentmaine1@gmail.com.
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: In person
