What are the responsibilities and job description for the Account Manager (Hybrid) position at Benson Integrated Marketing Solutions, Inc?
Do you want to work for a company that makes you feel inspired, important, and cares about growth in your career? Do you enjoy working in a fun, clean environment around others but also enjoy the freedom of working at home? Do you want to work with like-minded intelligent team members who are there to motivate you every step of the way?
At Benson, we care about our team members' growth and career opportunities! We strive to promote from within and have a Learning and Development Department to further assist with our team members' growth. At Benson, we promote a creative mindset by collaborating with other team members while also helping you attain your goals.
Most of our team members work in a hybrid work style because they love working at home but also love coming to the office. Benson’s corporate office provides several unique spaces such as our meeting rooms, two break rooms, indoor courtyard, and serenity room. Our goal is to create a fun and energetic environment for all team members.
WHAT WE CAN OFFER YOU:
At Benson, we care about our team members' growth and career opportunities! We strive to promote from within and have a Learning and Development Department to further assist with our team members' growth. At Benson, we promote a creative mindset by collaborating with other team members while also helping you attain your goals.
Most of our team members work in a hybrid work style because they love working at home but also love coming to the office. Benson’s corporate office provides several unique spaces such as our meeting rooms, two break rooms, indoor courtyard, and serenity room. Our goal is to create a fun and energetic environment for all team members.
WHAT WE CAN OFFER YOU:
- Opportunities for growth and career development
- Competitive salary with bonus structure
- Generous PTO package PLUS a paid holiday break from Christmas Eve to after New Year’s Day
- On-Site Fitness Facility
- Work-From-Home Opportunities
- Health Wellness Program
- 401(k) with company match
- Employee Assistance Program (EAP)
- Volunteer program to earn up to 16 hours of additional PTO
- Health, Dental, and Vision (free employee only health care option)
- Voluntary Life, Short-term Disability, Long-term Disability, Health Saving Accounts (HSA), Flexible Spending Accounts (FSA), Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans
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About Benson
Benson is a national leading Centralized Marketing Platform providing various marketing products and services within the multi-family industry. Our corporate office is located in Alpharetta, GA within a modern-style 110,000 square foot facility.
What Makes Us Different?
The Benson Integrated Marketing System is delivered to property operators and marketing executives through four proprietary components:
About Benson
Benson is a national leading Centralized Marketing Platform providing various marketing products and services within the multi-family industry. Our corporate office is located in Alpharetta, GA within a modern-style 110,000 square foot facility.
What Makes Us Different?
The Benson Integrated Marketing System is delivered to property operators and marketing executives through four proprietary components:
- Online Smart Stores
- Multi-Channel Marketing
- Dedicated Customer Experience Teams
- Analytics
Benson’s superior capabilities include award-winning products and services in the following categories:
- Promotional Products
- Customized Apparel
- Print Services
- Signage including Permanent and Temporary Structures
- Creative Design Services
The best part? We produce the products in our facility to ship directly to our clients!
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POSITION SUMMARY:
The Account Manager is responsible for leading a team focused on supporting relationships with new and existing clients. Responsible for driving client growth by developing partnerships, and offering cost-efficient, quality products and services and a superb client experience. Relies on their experience, intuition, and sound judgment to plan and accomplish goals and is seasoned with a variety of client success. Will be individually responsible for managing key clients and reports to the Relationship Director. Facilitate regular contact with the clients to ensure we meet their expectations and recalibrate as necessary. Absolutely motivated by providing a superb Client experience and have a client-centric mentality. You will be expected to maintain a keen focus on driving excellence and efficiency while meeting Benson’s goals for quality, timely delivery and revenue. Must have a passion for servant leadership, mentoring and developing direct reports, team associates and cultivating a growth-oriented culture.
RESPONSIBILITIES:
Customer Experience and Relationship Management
- Maintain and enhance client experience and set client expectations by establishing key relationships at the corporate level acting as the main point of contact.
- Conduct client update meetings, identify client needs, present solutions and represent the Voice of the Client (VOC) internally to Benson to achieve client objectives.
- Attend industry events and client conferences to better understand the market changes, client challenges, and trends.
Data Analytics and Engagement
- Understand and be able to apply data analytics to identify and drive revenue opportunities, prepare presentation documents and conduct Business Review meetings with clients.
- Maintain a consistent engagement strategy to track the success of the Client relationship and manage client concerns or issues (i.e. surveys, planning meetings, introduction of new innovations and services, etc.).
- Perform other duties as assigned.
Client Relations and Operations
- Act as point of contact for concerns (internal and external) and escalate issues as appropriate to Relationship Director.
- Collaborate with internal teams to provide information and project direction to ensure meeting of customer needs and expectations including project management, online store development and new client transitions from onboarding.
- Successfully navigate both client-facing demands and internal challenges to facilitate the resolution of obstacles that could jeopardize client relationships.
- Works closely with Relationship Director on large initiatives and provide support as needed.
- Responsible for executing high-profile projects, corporate marketing campaigns, bulk orders, nation-wide initiatives and company rebrands.
- Oversight of day-to-day internal operations including managing the client’s online store, conducting and overview of audits, communicating project information to internal teams, preparing weekly recap for management, managing expenses and documentation.
- Be a resource on products, services, and industry best practices.
Team Support and Leadership
- Responsible for direct report client assignment and project allocation.
- Manage, mentor, recruit, train and develop internal team of direct reports including managing of HR processes, conducting training exercises, coaching and team culture development.
- Educate team members on client standards and expectations and promote the Client-Centric philosophy.
- Utilize “The Benson Way” fundamentals to foster a supportive culture including promoting effective communication, teamwork, kindness, commitment, ownership, results-driven work, consistency, and customer-centricity.
POSITION QUALIFICATIONS:
Education:
- Required, Bachelor’s degree in Business Administration, Business Management or Marketing. Equivalent experience considered.
Work Experience:
- Required, 5 years’ experience with client services, business development, and/or relationship management
- Required, 2 years’ experience with people management, development, and growth
- Print experience and multi-family housing experience a plus.
SPECIFIC KNOWLEGE, SKILLS, ABILITITES, COMPETENCIES:
- Strong strategic and analytical thinking capability
- Excellent customer service skills and client-centric approach to business
- Excellent written and verbal communication skills
- Intuitive nature with the ability to anticipate client needs
- Shows initiative and independent thought
- Excellent leadership skills, including team building and employee development
- Ability to quickly assess situations, articulate expectations, make decisions and drive accountability
- Strong organization skills with the ability to manage multiple projects simultaneously with tight deadlines
- Resourceful and creative problem solver with strong analytical thinking capabilities
- Ability to resolve conflicts in professional mature manner
- Computer proficiency and excellent MS Office Suite
- Strong relationship building skills
- Strong collaboration skills and ability to work as a team
- Ability to delegate tasks and provide direction
- Excellent proofing skills with intense attention to detail
WORK ENVIRONMENT:
- Working at computer and sitting for long periods of time. (sitting, talking, hearing).
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.
