What are the responsibilities and job description for the Customer Service Coordinator II (Hybrid) position at Benson Integrated Marketing Solutions, Inc?
Do you want to work for a company that makes you feel inspired, important, and cares about growth in your career? Do you enjoy working in a fun, clean environment around others but also enjoy the freedom of working at home? Do you want to work with like-minded intelligent team members who are there to motivate you every step of the way?
At Benson, we care about our team members' growth and career opportunities! We strive to promote from within and have a Learning and Development Department to further assist with our team members' growth. At Benson, we promote a creative mindset by collaborating with other team members while also helping you attain your goals.
Most of our team members work in a hybrid work style because they love working at home but also love coming to the office. Benson’s corporate office provides several unique spaces such as our meeting rooms, two break rooms, indoor courtyard, and serenity room. Our goal is to create a fun and energetic environment for all team members.
WHAT WE CAN OFFER YOU:
At Benson, we care about our team members' growth and career opportunities! We strive to promote from within and have a Learning and Development Department to further assist with our team members' growth. At Benson, we promote a creative mindset by collaborating with other team members while also helping you attain your goals.
Most of our team members work in a hybrid work style because they love working at home but also love coming to the office. Benson’s corporate office provides several unique spaces such as our meeting rooms, two break rooms, indoor courtyard, and serenity room. Our goal is to create a fun and energetic environment for all team members.
WHAT WE CAN OFFER YOU:
- Opportunities for growth and career development
- Competitive salary with bonus structure
- Generous PTO package PLUS a paid holiday break from Christmas Eve to after New Year’s Day
- On-Site Fitness Facility
- Work-From-Home Opportunities
- 401(k) with company match
- Employee Assistance Program (EAP)
- Volunteer program to earn up to 16 hours of additional PTO
- Health, Dental, and Vision (free employee only health care option)
- Voluntary Life, Short-term Disability, Long-term Disability, Health Saving Accounts (HSA), Flexible Spending Accounts (FSA), Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans
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About Benson
Benson is a national leading Centralized Marketing Platform providing various marketing products and services within the multi-family industry. Our corporate office is located in Alpharetta, GA within a modern-style 110,000 square foot facility.
What Makes Us Different?
The Benson Integrated Marketing System is delivered to property operators and marketing executives through four proprietary components:
About Benson
Benson is a national leading Centralized Marketing Platform providing various marketing products and services within the multi-family industry. Our corporate office is located in Alpharetta, GA within a modern-style 110,000 square foot facility.
What Makes Us Different?
The Benson Integrated Marketing System is delivered to property operators and marketing executives through four proprietary components:
- Online Smart Stores
- Multi-Channel Marketing
- Dedicated Customer Experience Teams
- Analytics
Benson’s superior capabilities include award-winning products and services in the following categories:
- Promotional Products
- Customized Apparel
- Print Services
- Signage including Permanent and Temporary Structures
- Creative Design Services
The best part? We produce the products in our facility to ship directly to our clients!
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POSTION SUMMARY:
We are seeking a Customer Service Coordinator I to join our team in supporting clients and internal team. This is an entry level position that will positively engage with customers on behalf of the company to provide excellent customer service including answering in-bound calls, online chat inquiries, online store navigation assistance, basic orders, and other client needs.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answering in-bound calls and providing order status, return assistance, online store navigation assistance, or routing to appropriate team member.
- Monitors and assists with online chat inquiries.
- Assisting clients via email and phone with online store password information and resets.
- Assists and processes online orders as needed.
- Placing and proofing exact reprint orders, jobs which are exact duplicates of previous orders to be sent to client.
- Processes basic, clearly defined, property level orders as assigned.
- Monitors apparel returns reported by the apparel department, process returns and submit to accounting for credit.
- Maintaining knowledge about company products and services to best help customers and make recommendation when needed.
- Utilize the internal store processing system to request updates to client records and log in credentials. This includes new user credentials, adding client properties, property dispositions, and change of client information)
- Request and approve client online store product uploads and modifications via the internal store.
- Administratively assists with labor law orders and verifying accurate property renewals.
- Update online orders with revised shipping address, billing address, or contact name as instructed by the client on smart store orders.
- Performs other duties as assigned.
SPECIFIC KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES:
- Exceptional customer service orientation.
- Ability to analyze situations, determine what needs to be done and apply problem solving skills.
- Excellent understanding of operational technologies and project management systems, knowledge of PACE/EFI or other print management systems a plus.
- Ability to thrive in a fast-paced environment while maintaining accuracy and good attitude.
- Proficient with Microsoft Office Suite, especially with Excel spreadsheet development and management.
- Attention to details and deadlines ensuring effective task management.
- Capable of working independently and quickly grasping business processes and procedures.
- Able to meet company’s high quality control standards and be accountable for performance.
POSITION REQUIREMENTS:
Education:
- Bachelor's Degree in Business Administration, Business Management, or Marketing.
- Equivalent experience considered.
Work:
- 0-2 years customer service experience or sales support
WORK ENVIRONMENT:
- Working at a computer and sitting for long periods of time. (sitting, talking, hearing).
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.
