What are the responsibilities and job description for the Relationship Director (Hybrid) position at Benson Integrated Marketing Solutions, Inc?
Do you want to work for a company that makes you feel inspired, important, and cares about growth in your career? Do you enjoy working in a fun, clean environment around others but also enjoy the freedom of working at home? Do you want to work with like-minded intelligent team members who are there to motivate you every step of the way?
At Benson, we care about our team members' growth and career opportunities! We strive to promote from within and have a Learning and Development Department to further assist with our team members' growth. At Benson, we promote a creative mindset by collaborating with other team members while also helping you attain your goals.
Most of our team members work in a hybrid work style because they love working at home but also love coming to the office. Benson’s corporate office provides several unique spaces such as our meeting rooms, two break rooms, indoor courtyard, and serenity room. Our goal is to create a fun and energetic environment for all team members.
WHAT WE CAN OFFER YOU:
- Opportunities for growth and career development
- Competitive salary with bonus structure
- Generous PTO package PLUS a paid holiday break from Christmas Eve to after New Year’s Day
- On-Site Fitness Facility
- Work-From-Home Opportunities
- Health Wellness Program
- 401(k) with company match
- Employee Assistance Program (EAP)
- Volunteer program to earn up to 16 hours of additional PTO
- Health, Dental, and Vision (free employee only health option)
- Voluntary Life, Short-term Disability, Long-term Disability, Health Saving Accounts (HSA), Flexible Spending Accounts (FSA), Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans
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About Benson
Benson is a national leading Centralized Marketing Platform providing various marketing products and services within the multi-family industry. Our corporate office is located in Alpharetta, GA within a modern-style 110,000 square foot facility.
What Makes Us Different?
The Benson Integrated Marketing System is delivered to property operators and marketing executives through four proprietary components:
- Online Smart Stores
- Multi-Channel Marketing
- Dedicated Customer Experience Teams
- Analytics
Benson’s superior capabilities include award-winning products and services in the following categories:
- Promotional Products
- Customized Apparel
- Print Services
- Signage including Permanent and Temporary Structures
- Creative Design Services
The best part? We produce the products in our facility to ship directly to our clients!
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POSITION SUMMARY:
The Relationship Director for Benson Signs Division is responsible for leading and managing all aspects of client projects. They are primary point of contact for clients, facilitating project discussions, providing estimates, and manage the billing and payment process. The RD is responsible for ensuring that all projects are completed on time, within budget, and to the satisfaction of the client.
To be successful in this role, the RD will need excellent communication skills, both verbal and written, as well as strong organizational and project management skills. They will also need to be able to work well under pressure and comfortably manage multiple projects simultaneously. In addition, the Relationship Director should have a strong understanding of architectural signage and be able to provide expert guidance and advice to clients as needed.
Relationship Directors are paid a base salary plus commission.
RESPONSIBILITIES:
The Relationship Director for Benson Signs Division is responsible for leading and managing all aspects of client projects. They are primary point of contact for clients, facilitating project discussions, providing estimates, and manage the billing and payment process. The RD is responsible for ensuring that all projects are completed on time, within budget, and to the satisfaction of the client.
To be successful in this role, the RD will need excellent communication skills, both verbal and written, as well as strong organizational and project management skills. They will also need to be able to work well under pressure and comfortably manage multiple projects simultaneously. In addition, the Relationship Director should have a strong understanding of architectural signage and be able to provide expert guidance and advice to clients as needed.
Relationship Directors are paid a base salary plus commission.
RESPONSIBILITIES:
- Acts as the primary point of contact for client request and project inquiries.
- Facilitates project discussions, design approvals, financial estimates with clients, Project Managers, and production teams.
- Leads meeting with client, PM, PC, and Sign Art to discuss and document design details.
- Attends pre-production meeting with PM, PC, and production manager.
- Determines signage strategy and site considerations from survey, then review with client.
- Onboards new clients and manages the day-to-day relationship.
- Increases revenue of current clients by gaining an understanding of each client’s needs.
- Develops a complete understanding of product, pricing, and proposal models.
- Answers client’s questions about products, prices, availability, product uses, and invoicing terms.
- Manages billing and payment process, including collecting deposits and final payments based on project milestones.
- Sells consultatively and makes recommendations to prospects and clients.
- Enters information into corporate systems to engage workflows, enable track of jobs and status updates.
- Develops and maintains an accurate database of qualified leads through referrals, telephone canvassing, face to face cold calling, direct mail, email, and networking.
- Prepares presentations, estimates, and sales contracts.
- Consults with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Attends staff meetings, training programs, and performance evaluations as directed to develop sales and service skills.
- Helps prepare status reports for sales meetings, including activity, closings, follow-up, and adherence to goals.
- Carries out market research (competitive shops, customer surveys, etc.).
- Participates in networking and marketing events, such as seminars, referral groups, trade shows, and telemarketing programs, as required.
- Identifies and resolves customer satisfaction issues.
- Establishes and maintains effective team relationships with all departments.
- Communicate with supervisors, peers, or subordinates to receive feedback.
- Helps collect account receivables.
- Performs other duties as may be assigned.
POSITION QUALIFICATIONS:
Education:
Education:
- Required, Bachelor’s Degree in Business Administration, Management or related field or equivalent experience
- Required, Project Management certification(s) preferably, Scrum Master, Agile, or other industry iterative methodologies
- Required, 5 to 7 years of Architectural Signage sales
Work Experience:
- Required, 5 years Business to Business outside signage sales experience
- Required, significant understanding of sales skills and techniques
SPECIFIC KNOWLEDGE, SKILLS, ABILTIES, COMPETENCIES:
- Ability to work without direct supervision
- Strong communication and interpersonal skills
- Ability to organize, prioritize, and manage clients, team members, and work effectively and efficiently
- Superior relationship building, networking, and customer service skills
- Excellent account planning and time management skills
- Strong consultative selling skills/experience
- Solid organizational skills including attention to detail and multitasking
- Experience using job and workflow management software programs
- Strong working knowledge of Microsoft Office and CRMs
- Working knowledge of Salesforce CRM
- Proven experience achieving goals and business objectives
- Strong verbal and written communication skills
- Basic math skills
WORK ENVIRONMENT:
- Working at computer and sitting for long periods of time. (sitting, talking, hearing)
- Moderate to high travel (may require driving or sitting in a plane for long periods of time)
- Capable of working weekends and/or staggered shifts, as required to execute the job
- Vision abilities are required to proofread at close vision and confirm correct color and focus
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.
