What are the responsibilities and job description for the Night Auditor / Guest Service Agent position at Bentley Legacy?
Description
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.
Responsibilities
QUALIFICATIONS:
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.
Responsibilities
- Approach all guests and employees with a smile.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Obtain all necessary information when taking room reservations.
- Answer guest inquires about hotel service facilities and hours of operation.
- Be aware of all rates, packages, and special promotions.
- Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
- Operate Front Desk computer system.
- Initiate and complete the End of Day process.
- Stay current on all Hilton and Aimbridge required Trainings and courses.
- Complete the Night Audit checklist for computer procedures daily.
- Handle and follow through on all overnight guest requests.
- Have knowledge of and assist in emergency procedures as required.
- Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
- Prep Breakfast area for guest opening. This includes reviewing a schedule to heat that days hot items and brewing coffee until breakfast attendant arrives.
- Handle items for Lost and Found.
- Perform any other duties as requested by the Guest Services Manager or any other member of management.
QUALIFICATIONS:
- High School diploma or equivalent required; college course work in related field helpful.
- Experience in a hotel or a related field a PLUS.
- Previous supervisory responsibility preferred.
- Must be fluent in English, both written and verbal
- An operational knowledge of Microsoft Office suite
- Willing and able to stand for long periods of time
- Able to work with little or no supervision
- Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
- Knowledge of Accounting Principles.
