What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Lake Texoma Inn and Suites?
Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential for ensuring a smooth and welcoming experience for our guests during their stay. The ideal candidate will possess strong communication skills, a passion for guest services, and the ability to manage various front desk operations efficiently.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, providing exceptional customer service.
- Manage phone systems effectively, ensuring prompt and courteous responses to inquiries and reservations.
- Handle check-ins and check-outs, ensuring accurate processing of guest information and payments.
- Conduct night audits, balancing daily transactions and preparing reports for management review.
- Address guest concerns or requests promptly, maintaining high standards of guest relations throughout their stay.
- Maintain the front desk area in an organized and professional manner, ensuring all materials are stocked and accessible.
- Collaborate with other hotel departments to ensure seamless communication and service delivery.
- Uphold the standards of hospitality management by adhering to company policies and procedures.
Qualifications
- Previous experience in a front desk role within a hotel or resort environment is preferred.
- Strong knowledge of guest services principles and practices in the hospitality industry.
- Familiarity with night audit procedures is a plus.
- Excellent phone etiquette and communication skills are essential for effective guest interactions.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- A background in hospitality management or hotel management is advantageous but not mandatory.
- Must be detail-oriented with strong organizational skills to handle administrative tasks accurately.
Join our team as a Front Desk Clerk/Night Auditor where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.00 - $12.50 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- On call
- Overnight shift
- Weekends as needed
Ability to Commute:
- Denison, TX 75020 (Required)
Ability to Relocate:
- Denison, TX 75020: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13