What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Tru by Hilton Lewisville?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The Front Desk Agent will play a crucial role in guest relations and hotel operations.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Conduct night audits as required to ensure financial accuracy.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone systems effectively for reservations and guest communication.
- Assist in managing hotel management software for bookings and billing.
- Provide information about local attractions, services, and hotel amenities.
Skills
- Previous experience in a hotel or front desk environment is preferred.
- Strong guest relations skills with a focus on customer satisfaction.
- Bilingual abilities are a plus to cater to diverse guests.
- Knowledge of hospitality management principles is advantageous.
- Excellent phone etiquette and communication skills.
- Ability to operate phone systems and hotel management software efficiently.
- Strong organizational skills with attention to detail.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
Experience:
- Hotel experience: 1 year (Required)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Lewisville, TX 75067 (Required)
Ability to Relocate:
- Lewisville, TX 75067: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $15