Hotel Pool Attendant Job Summary :
The Pool Attendant is responsible for maintaining a clean, safe, and welcoming pool area for hotel guests. This role involves assisting guests with seating, towels, and amenities, monitoring pool safety, and ensuring the overall cleanliness and organization of the pool deck and surrounding areas.
Key Responsibilities : Guest Services :
- Greet guests warmly and provide excellent customer service.
- Assist guests with seating arrangements, towels, and poolside service.
- Answer guest inquiries about hotel amenities, pool rules, and available services.
- Provide information about poolside food and beverage options and assist with orders if applicable.
Safety & Pool Monitoring :
Ensure guests follow pool rules and guidelines to maintain a safe environment.Report any safety hazards or issues to management or lifeguards.Assist in minor first-aid situations and notify emergency personnel when necessary.Ensure poolside emergency equipment is accessible and in proper working condition.Pool & Facility Maintenance :
Maintain a clean and organized pool deck, ensuring chairs, loungers, and umbrellas are neatly arranged.Monitor and restock towels and poolside amenities as needed.Check the cleanliness of restrooms, showers, and locker rooms, ensuring they are well-stocked and presentable.Report maintenance issues such as broken furniture, non-functional showers, or pool equipment malfunctions to management.Additional Duties :
Support hotel events or activities held at the pool area.Assist with setting up and removing poolside decorations or event materials when needed.Collaborate with housekeeping and maintenance teams to maintain hotel standards.Qualifications & Skills :
Prior experience in hospitality, customer service, or a similar role is a plus.Strong communication and interpersonal skills.Ability to remain friendly and professional in a fast-paced environment.Basic knowledge of pool safety and first aid (certification is a plus).Physical ability to stand for long periods, lift poolside equipment, and perform light cleaning tasks.Work Schedule & Conditions :
Must be available to work weekends, holidays, and peak hotel seasons.Role involves working outdoors in various weather conditions.Uniform and grooming standards must align with hotel policies.Hotel Front Desk Agent
Job Summary :
The Front Desk Agent is the first point of contact for hotel guests and plays a key role in delivering exceptional customer service. This role involves welcoming guests, handling check-ins and check-outs, managing reservations, and assisting with guest inquiries to ensure a smooth and enjoyable stay.
Key Responsibilities : Guest Services & Reception :
Greet guests warmly upon arrival and provide a seamless check-in experience.Process check-ins and check-outs efficiently while verifying guest information and payment details.Address guest inquiries, provide hotel information, and assist with special requests.Handle complaints or concerns professionally, ensuring guest satisfaction.Offer recommendations for local attractions, restaurants, and hotel services.Reservations & Billing :
Manage room reservations, modifications, and cancellations.Ensure accurate data entry for bookings, payments, and special requests.Process payments, deposits, and refunds using the hotel's system.Balance cash drawers and reconcile transactions at the end of each shift.Communication & Coordination :
Maintain clear communication with housekeeping, maintenance, and other departments.Notify the appropriate teams about guest needs, special requests, or room issues.Keep accurate records of guest interactions, room status, and hotel occupancy.Ensure all hotel policies and procedures are followed consistently.Safety & Security :
Verify guest identification and ensure hotel security protocols are maintained.Assist in emergency situations by following hotel safety procedures.Report suspicious activity or maintenance concerns to management.Qualifications & Skills :
Prior experience in hospitality or customer service is preferred.Strong communication and problem-solving skills.Ability to multitask in a fast-paced environment.Proficiency in hotel management software (e.g., Opera, PMS) is a plus.Professional appearance and a friendly, welcoming demeanor.Availability to work flexible shifts, including weekends and holidays.Work Schedule & Conditions :
Must be available for morning, evening, and overnight shifts as needed.Role involves standing for extended periods and occasional lifting of guest luggage.Adherence to hotel dress code and grooming standards is required.
