What are the responsibilities and job description for the FTTH Technician | Nationwide position at BENTON TECHNICAL SERVICES INC?
Location: Nationwide
Department: Fulfillment
Employment Type: Full-time
At Benton Technical Services (BTS), our mission is to deliver unparalleled quality in bringing fiber to homes and businesses across the United States, supporting the infrastructure of technological advancement, and bridging the rural digital divide. We are committed to excellence in every project, ensuring reliable and high-performance connectivity that empowers our communities, with the agility to tackle projects of any scope. Our dedication to quality work, loyalty to our clients, and fostering strong partnerships are the cornerstones of our company. We strive to be the trusted partner in creating a connected future, driven by honesty and integrity, innovation, and a steadfast commitment to customer satisfaction.
BTS specializes in all aspects of aerial and underground FTTH/FTTP construction. With over 20 years of experience building and maintaining fiber optic and legacy communication systems, we are counted on for our owner-operated team to deliver unparalleled quality and customer service. Our customers have included many of the nation’s largest MSOs and our markets have encompassed everything from urban metro projects to rural communities and in between. Our clients and service partners alike enjoy the benefit of knowing they're working with a reliable and reputable company, dedicated to delivering a hands-on experience, from start to finish.
Job Summary:
With projects across the continental United States, we are looking for FTTH Technicians for various job sites. FTTH Technicians are responsible for the installation and maintenance of cabling in private and commercial environments. This includes installation, termination and testing of low voltage/network cables and fiber optic cables.
Responsibilities:
- Install, disconnect, reconnect, add, change, and troubleshoot fiber optic internet in accordance with guidelines.
- Efficiently run fiber optic lines from telephone pole to private houses
- Ensure that service operates within prescribed parameters by performing testing on company issued devices and customer devices.
- Attempt to identify and remedy sources of customer-perceived issues.
- Communicate with customers prior and during drop installation.
- Greet and interact with customer in a professional, courteous manner including when responding to escalations and repeated customer concerns.
- Review all requested services with the customer in order to ensure understanding and agreement.
- Educate the customer regarding product and service usage.
- Drive a company vehicle between home/office, warehouse, and work sites in a safe and courteous manner.
- Clean, maintain, and stock vehicle and equipment in order to be repaired to perform required duties.
- Effectively and accurately record daily production on job site maps and with management.
- Complete paperwork accurately and report and record work order status updates.
- Acquire necessary materials and inventory from warehouse for each job site.
Qualifications: All positions require participation in the federally compliant FMSCA drug and alcohol testing program. This includes both pre-employment and ongoing random testing.
- HS Diploma or equivalent
- Fiber optic experience preferred.
- Excellent time management and multitasking skills
- Effectively communicate with management and team members
- Ability to work in an outdoor environment during all times of the year.
- Ability to lift and operate necessary materials to include small hand tools, power tools, and test equipment.
- Ability to travel and work extended hours; overtime and weekends as needed.
- Valid driver's license with a minimum of 2 years driving experience.
- Authorized to work in the United States
Benton Technical Services is an EOE. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, and or sexual orientation/gender identity, age or genetic information. We participate in the E-Verify Employment Verification Program
