What are the responsibilities and job description for the Service Operations Manager position at Berger Communities?
Company Overview
Berger Communities is a leading provider of multifamily housing, committed to delivering exceptional service and quality living experiences to our residents. We are proud to be ranked #1 in the nation for Customer Service by SatisFacts and ApartmentRatings.com.
As a Regional Service Specialist, you will be part of a dynamic team that shares our commitment to excellence and customer satisfaction. You will have the opportunity to work with a talented group of professionals who are passionate about delivering outstanding service and creating a positive impact on our residents' lives.
This is a full-time position that requires travel to various locations within our region, including York, Middletown, Lancaster, and Millersville. If you are a motivated and results-driven individual with a passion for delivering exceptional service, we encourage you to apply.
Key Responsibilities
- Respond quickly and courteously to assigned service requests, troubleshoot, and take the appropriate action to repair and/or restore service within established standards and timelines.
- Assist in completing preventative maintenance tasks and inspections as directed by the Divisional Service Director.
- Inspect grounds, buildings, and other property amenities as directed by the Divisional Service Director.
- Plan for and utilize regional resources, equipment, and supplies economically.
- Communicate effectively with all team members, with an emphasis on regular and ongoing communication with Service Manager and Community Managers at each community within the Region.
- Report all liability and property incidents to the Regional Property Manager and Divisional Service Director immediately.
- Assist with snow removal efforts as needed.
Requirements
- Strong hands-on skills and knowledge of all aspects of maintenance, including electrical systems, plumbing, HVAC, appliances, construction, and carpentry.
- High School or GED required; Trade School or Industry Training is a plus.
- Minimum two years of maintenance experience and/or training.
Berger Communities is a leading provider of multifamily housing, committed to delivering exceptional service and quality living experiences to our residents. We are proud to be ranked #1 in the nation for Customer Service by SatisFacts and ApartmentRatings.com.
As a Regional Service Specialist, you will be part of a dynamic team that shares our commitment to excellence and customer satisfaction. You will have the opportunity to work with a talented group of professionals who are passionate about delivering outstanding service and creating a positive impact on our residents' lives.
This is a full-time position that requires travel to various locations within our region, including York, Middletown, Lancaster, and Millersville. If you are a motivated and results-driven individual with a passion for delivering exceptional service, we encourage you to apply.
Key Responsibilities
- Respond quickly and courteously to assigned service requests, troubleshoot, and take the appropriate action to repair and/or restore service within established standards and timelines.
- Assist in completing preventative maintenance tasks and inspections as directed by the Divisional Service Director.
- Inspect grounds, buildings, and other property amenities as directed by the Divisional Service Director.
- Plan for and utilize regional resources, equipment, and supplies economically.
- Communicate effectively with all team members, with an emphasis on regular and ongoing communication with Service Manager and Community Managers at each community within the Region.
- Report all liability and property incidents to the Regional Property Manager and Divisional Service Director immediately.
- Assist with snow removal efforts as needed.
Requirements
- Strong hands-on skills and knowledge of all aspects of maintenance, including electrical systems, plumbing, HVAC, appliances, construction, and carpentry.
- High School or GED required; Trade School or Industry Training is a plus.
- Minimum two years of maintenance experience and/or training.
