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Collision Customer Service Representative

Bergeys GMC Inc
Souderton, PA Full Time
POSTED ON 3/19/2025 CLOSED ON 4/17/2025

What are the responsibilities and job description for the Collision Customer Service Representative position at Bergeys GMC Inc?

Job Description

Job Description

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits :

We offer a generous benefit package including :

  • Vacation and PTO time
  • Paid Holidays
  • 401k with profit sharing
  • Medical, Dental and Vision insurance.
  • Employee Assistant Program
  • FSA and HSA Plans
  • Life Insurance
  • Opportunities for Advancement
  • Paid Training
  • Employee Referral Program
  • Employee Discount

Location : Bergey's Collision Center, Souderton PA

Summary :

Develops business and marketing plans for Insurance companies, adjusters and agencies. Prepares and monitors insurance billings and follows up on outstanding payables. Assists Body Shop Manager with administrative tasks involving collision estimates and work in process. Closes out month-end reporting duties as assigned by General Office.

Essential Duties :

  • Forecasts goals and objectives for the department and assists management in meeting them.
  • Monitors the performance of all body shop metrics.
  • Prepares and administers an annual operating budget for the body shop.
  • Directs marketing plans and schedules regular contacts to encourage business.
  • Establishes and maintains good working relationships with insurance adjusters.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Implements aggressive advertising plan to increase body shop business.
  • Monitors daily productivity reports and corresponding payroll records.
  • Follows up on parts department orders to ensure parts availability.
  • Monitors progress and completion of vehicles in the shop and calls customers as necessary
  • Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.
  • Prepares final billing for completed repair orders.
  • Controls accounts receivable for body repair work.
  • Maintains professional appearance.
  • Other duties as assigned.
  • Certificates, Licenses, Registrations, Requirements :

  • Valid Driver's License
  • Successful completion of background checks and drug screening
  • Bergey's is an equal opportunity employer.

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