What are the responsibilities and job description for the Collision Center Customer Service Associate position at Sands Ford of Red Hill?
Duties of the Position
- Greet every customer in a professional and friendly manner.
- Direct incoming phone calls to the appropriate staff.
- Schedule appointments.
- Update customers on the repair status of their vehicle.
- Collect payment from customers.
- Update daily log.
- Follow up on payment from insurance companies.
- File repair orders and other customer information and assist with the repair order process (opening, reconciling parts and labor, adding sublets, closing)
- Follow up with customers after delivery of repaired vehicle to ensure they were satisfied with their experience.
- Assist with other administrative duties as needed.
Requirements:
- Team player
- Dependable
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced environment
A valid Driver's License and the ability to pass a pre-employment background check and drug screening are required for employment.
Note: This job description is not exhaustive and may be subject to change or modification at any time.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
Shift:
- Day shift
Work Location: In person
Salary : $15 - $18
