Ford GMC Service Manager

Berglund Ford GMC is looking for a talented, energetic, and self-motivated individual to join our winning team as an Automotive Service Manager. If you are great with customers, driven, and have a passion for the automotive industry, then this is the place for you. Berglund Automotive Group is a family-owned auto group of new and used car dealerships serving Roanoke, Salem, Lynchburg, and Bedford.

If you are you looking to grow your career and run a service department with huge upside potential, then look no further.

What We Offer
• Relocation assistance available for qualified candidates
• Uniforms provided
• Company pays for all training including I-Car and Manufacture requirements
• Discounts on products and services
• Work environment OSHA certified to current Air Quality Standards
• Highly productive shop
• Career advancement opportunities, promote from within
• Inspection certification reimbursement and training expenses paid to further your career
• Continued education, manufacturer hands on and web based training
• Clean and professional work environment
• Excellent growth potential with growing organization
• Life, Disability, & Health Insurance
• 401 K
• Paid Vacation

Responsibilities
• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications
• Past experience as a Service Manager is required.
• ASE Certification
• Strong focus on providing excellent customer service.
• Passion to train and develop a team
• A high school diploma is required.
• Clean and valid Driver's License
• Ford and/or GMC Experience

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