What are the responsibilities and job description for the Help Desk Associate position at Berkowitz Pollack Brant Advisors + CPAs, LLP?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Established in 1980, Berkowitz Pollack Brant (BPB) is a certified public accounting firm with offices in Miami, Ft. Lauderdale, Boca Raton, West Palm Beach and New York City.
With nearly 500 accountants, tax specialists and consultants, we are one of the largest accounting firms in South Florida and one of the top 100 firms in the United States.
We are an Equal Opportunity Employer, committed to providing career opportunities to firm members of all races, genders, sexual orientations and beliefs.
JOB DESCRIPTION
The Help Desk Associate is responsible for providing user-end support of desktop and network hardware and software. Responsible for the routine operation of computers and related peripherals; acting as the initial point of contact for users. Troubleshoot applications and associated hardware. Maintain and update the Helpdesk database and maintaining current software and hardware information as well as user issues and resolution.
A day in the life of this position may include:
Respond to telephone calls, e-mail, and personnel requests for technical support.
Document, track and monitor user requests and ensure a timely resolution.
Maintain a log of computer activities and problems within Helpdesk software.
Provide internal office support for all office software applications and end user hardware.
Troubleshoot and support PCs, printers, and other hardware.
Act as a liaison with external software and systems support people.
Assist in maintaining hardware inventory.
Monitor status of systems and report problems as necessary.
Install, test, update and configure software and hardware on workstations
Respond to emergency calls or network related failures based on “On Call Schedule.”
What you bring:
Bachelors degree or equivalent experience in computer science, information systems.
A professional certification from Microsoft in network software is considered desirable.
Good customer service and communication skills.
Proven proficiency installing and troubleshooting PC’s.
Able to work in a team environment.
Able to deal with high stress situations.
1-3 years’ experience working with Windows networks or Windows professional certification with suitable experience level.
Working Conditions
Hours are 10:00am to 7:00p.m. Monday through Friday.
In office position.
Occasional overtime may be required.
Yearly hours expectation is 2150.
There will be occasional travel between offices and to off-site meetings.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
