Demo

Help Desk Specialist II

Dale WorkForce Solutions
Fort Lauderdale, FL Full Time
POSTED ON 3/16/2025
AVAILABLE BEFORE 4/10/2025

Client : Healthcare platform

Job : IT Specialist II

Location : Fort Lauderdale, FL (On site, with hybrid flexibility)

Duration : Long term contract, open to conversion

Job Summary :

Seeking a dedicated and knowledgeable Help Desk Technician to provide technical support and assistance to our end-users. This role involves troubleshooting hardware and software issues, answering inquiries, and ensuring that IT systems are functioning smoothly. The ideal candidate will be patient, solution-oriented, and able to communicate technical information to non-technical users.

Key Responsibilities :

  • Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
  • Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
  • Install, configure, and support various software applications, operating systems, and hardware devices.
  • Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
  • Assist with user onboarding, including setting up new equipment and configuring user accounts.
  • Ensure the timely and accurate completion of all service requests and tasks.
  • Provide remote support and assistance as needed, ensuring minimal disruption to users.
  • Collaborate with other IT team members to identify recurring issues and implement solutions.
  • Maintain a knowledge base of common issues and solutions for future reference.
  • Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.

Qualifications :

  • High school diploma or equivalent; additional technical certifications (e.g., Microsoft Certified Professional) are a plus.
  • Proven experience as a Help Desk Technician or in a similar technical support role.
  • Strong knowledge of computer systems, mobile devices, and technical troubleshooting.
  • Excellent communication skills with the ability to explain complex technical issues to non-technical users.
  • Experience with remote troubleshooting and support tools.
  • Ability to work in a fast-paced environment and manage multiple support requests simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Preferred Skills and Experience :

  • Familiarity with Windows environments.
  • Basic knowledge of networking principles and protocols.
  • Experience working with Active Directory and Office 365.
  • Familiarity with ticketing systems and IT management tools.
  • Work Conditions :

  • Must be on-site 40hrs per week initially.
  • Hybrid role possible once settled.
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