Help Desk Technician II

Job Title Help Desk Technician II Job Description Summary We are seeking a Help Desk Technician to join our team in the USA. This position will be based onsite at our Fort Lauderdale office. The Help Desk Technician provides excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues, troubleshooting mobile devices, troubleshooting peripherals, troubleshooting email issues, and setting up A/V equipment. Job description Scope of Activities Answer inbound technical support cases in person, via phone, via email, or using remote access tools. Installing, configuring, and troubleshooting Microsoft Windows based desktop and notebook computers. Installing, configuring, and troubleshooting peripherals. Installing, configuring, and troubleshooting mobile devices. Installing, configuring, and troubleshooting basic applications. Using ticket software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Perform hands-on duties including installing and upgrading software, installing hardware, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow ups with end user and team members as required. Deploy and maintain help desk deployment systems. Develop help sheets and FAQ lists for end users. Join Daher to... Integrate a family group with a long-term vision Make a difference in a developing company Develop new skills thanks to the diversity of your missions Take part in a human and industrial adventure full of challenges Innovate and think outside the box by integrating a stimulating environment Profile and other information related to the position Two years or more experience working on hardware, including desktops, laptops, smartphones, and networking equipment. Two years or more experience troubleshooting Microsoft Operating Systems Two years or more experience troubleshooting Microsoft Office and other Business applications. Associates degree in computer science or other relevant fields is a plus Candidates holding A , N , or similar certifications will be preferred. Candidates with familiarity with File and Folder Security will be preferred. Candidates with experience in Active Directory, DNS Working knowledge of a range of software and hardware diagnostic tools a plus. Experience working with service desk best practices a plus. Daher is an aircraft manufacturer and an industry and service equipment supplier. Daher asserts its leadership in three main businesses: aircraft manufacturing, aerospace equipment and systems, logistics and supply chain services. With the stability provided by its family ownership, Daher has been committed to innovation since its creation in 1863. Today, present in 13 countries, Daher is a leader in Industry 4.0, designing and developing value-added solutions for its industrial partners. Daher is a story of people with a passion for what they do and complete control over their own futures. Now it’s your turn to write your own story. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing an application with Daher, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact an HR representative. Daher complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Working hours Full time Salary 50000 Region Florida Location Fort Lauderdale Experience Languages Anglais Creative and entrepreneur, develop your career at the heart of the biggest industrial challenges with Daher! As an aircraft manufacturer, industrialist, industrial service provider and logistician, Daher currently has approximately 14,000 employees and achieved a revenue of 1.8 billion euros in 2024. With its family ownership, Daher has been focused on innovation since its creation in 1863. With locations in 15 countries across Europe, North America and Asia, Daher designs and develops value-added solutions for its aeronautical and industrial customers and partners.