Relationship Manager Experience Required

Relationship Manager – BFW Restorations

Helping people rebuild their homes, lives, and community with trust, care, and expertise.

About Us:

At BFW Restorations, we believe that restoration is more than fixing structures—it’s about restoring lives. Since our founding, we have dedicated ourselves to providing high-quality restoration services while building meaningful relationships with our customers and the communities we serve. Every project we take on is an opportunity to make a lasting impact, bringing comfort and stability back to those affected by disasters.

We are looking for a Relationship Manager to help us expand our reach, strengthen our community ties, and enhance our digital presence to ensure we are always there when people need us most.

Key Responsibilities:

Digital Presence & Marketing Strategy

• Manage and enhance BFW’s digital footprint, staying ahead of evolving technologies and customer expectations.
• Identify opportunities to expand or adjust digital strategies, ensuring our brand effectively reaches those in need.
• Foster relationships online by actively engaging in social media, online groups, forums, and other digital opportunities that align with our mission.
• Create and manage advertising campaigns, digital assets, and content strategies that enhance visibility and brand recognition.
• Constantly evaluate the rapidly changing digital landscape, identifying new tools, trends, and strategies to best leverage BFW’s online presence.
• Oversee and execute social media engagement, online communities, SEO, and email marketing efforts.
• Develop compelling content, including flyers, short videos, and social media posts that align with our brand’s mission.
• Track and analyze marketing performance metrics, adjusting strategies as needed for optimal engagement and reach.

Community Engagement & Events

• Serve as a liaison between BFW and the community, representing the company at networking events, charity initiatives, and local gatherings.
• Process and manage donation requests, ensuring BFW is actively giving back to the community.
• Coordinate a variety of in-house events, including employee engagement activities and customer appreciation initiatives.
• Plan and execute special initiatives, such as our annual cookie delivery, organizing routes, assignments, and cookie orders.
• Maintain and manage memberships, sponsorships, and company appearances at relevant industry events, local gatherings, and community initiatives.
• Coordinate BFW’s participation in classes, webinars, and training opportunities, ensuring the company maintains visibility and provides value within the industry.
• Foster relationships with local businesses, organizations, and leaders to build strategic partnerships that benefit both BFW and the community.

Internal Team Engagement & Collaboration

• Inspire and engage the BFW team to actively participate in marketing and relationship-building efforts.
• Facilitate internal communications that encourage employee involvement in community initiatives.
• Manage external subcontractors and vendors related to marketing and relationship-building efforts.
• Act as the internal point of contact for brand consistency and messaging, ensuring all communications align with BFW’s values and mission.

What We’re Looking For:

• Passionate about people and relationships, with a heart for community engagement.
• Strong understanding of digital marketing trends, social media platforms, and SEO strategies.
• Experience in event planning, community outreach, or brand engagement.
• Skilled in content creation, including graphic design, video production, and storytelling.
• Excellent communication and public relations skills—able to represent BFW with professionalism and warmth.
• Organized and detail-oriented, with the ability to manage multiple projects simultaneously.
• A self-starter with the ability to identify new opportunities for growth and engagement.

Why Join BFW Restorations?

At BFW, we’re more than just a restoration company—we’re a family that cares deeply about our customers, employees, and the community. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a tangible impact on people’s lives.

If you’re ready to be part of a company that values relationships, community, and meaningful service, apply today! Please take our assessment test at the link below.

https://www.ondemandassessment.com/link/index/JB-BR3NIX3AE?u=143311

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Reading, PA 19605 (Required)

Work Location: In person