What are the responsibilities and job description for the Customer Service Representative position at Berkshire Bank?
Job Summary:
We are seeking a highly motivated Customer Service Representative to join our team at Berkshire Bank. As a key member of our branch team, you will be responsible for providing exceptional customer service and building strong relationships with clients.
Main Responsibilities:
- To create an exceptional client experience by demonstrating Berkshire Bank's BeFIRST values
- To excel at client service skills at all times to promote a positive brand image for the Bank through face-to-face communication and telephone etiquette
- To establish, develop, and retain relationships with existing and potential clients by offering and selling products and services to meet their needs
- To demonstrate excellent client service skills, telephone etiquette, and communication (verbal/written) abilities at all times to promote a positive image for the Bank and build client loyalty
- To explain Bank policy and procedures to clients and resolve routine service concerns
- To be adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Planner and Salesforce
- To work with clients to refer partnership solutions such as Wealth, Insurance, Cash Management, and Mortgage
- To be proficient in the digital banking space and assist clients with adoption
Requirements:
- Proven experience in a goal-oriented sales or customer service environment
- Cash handling experience preferred
- Sales experience preferred
- Basic computer skills
- Interpersonal skills
Why Work with Us:
- A supportive and inclusive work environment
- Ongoing training and development opportunities
- The chance to work with a talented team of professionals who share your passion for delivering exceptional customer service
